Cloud Specialist II or Sr

Date: Sep 6, 2022

Location: The Woodlands, Texas, United States

Company: Entergy

Posting End Date: 09/23/2022 

Work Place Flexibility: Hybrid 

 

***These positions may be filled as a Cloud Specialist II or Sr depending on the candidate’s qualifications and experience***

***These are hybrid positions that can be filled in The Woodlands TX, New Orleans LA, or Little Rock AR***

 

JOB SUMMARY

As a Cloud Specialist II or Sr within Entergy’s Cloud Application Services group, you’ll provide IT guidance and services to internal clients, as well as execute the delivery and ongoing support of cloud-based products and services, applications and overall solutions.  This role provides the opportunity to engage in the full application lifecycle: from interacting with business customers to understand and design optimal solutions to performing “hands-on” development, configuration, deployment and support of the applications.  In addition, you’ll be working with industry-leading cloud technologies, such as Salesforce.com, to support some of Entergy’s most critical business processes, such as customer engagement, customer service, and relationship management.  

 

JOB DUTIES/RESPONSIBILITIES

  • Cloud Specialist II:
    • Provide operational support, ensuring production systems are online and available; this includes non-business hours on-call support.
    • Learn and understand business needs and objectives; and recommend, design, and implement enhancements that meet customer business needs.
    • Provide and maintain application availability, ensuring that applications are active and operating as defined in any Service Level Agreements.
    • Support service requests by administering users and configuration within the applications.
    • Provide an interface with software vendors for discussion, consultation, problem solving and best practices on the applications and interfaces.
    • Participate on / consult with teams that need to analyze Salesforce.com and other cloud application data for reporting, performance measures, etc.
    • Support the design, development, and testing of cloud applications and enhancements.
    • Participate in the team 24 hour on-call rotation.
    • Participate in audit activities for completed requests submitted by third-party vendors.
  • Cloud Specialist Sr (in addition to the above job duties/responsibilities):
    • Provide routine and emergency support for production applications, including restoration of production environment following outages.
    • Learn and understand client business needs and objectives; recommend and design applications and make enhancements that meet customer business needs. Generate requirements that are based on functional upgrades, third-party apps, and innovations. Support the design, development and testing of applications.
    • Communicate and resolve application interface issues. Coordinate any changes, upgrades and testing with support providers for legacy systems.
    • Embrace a continuous delivery environment by leveraging processes, standards and DevOps tools for version control, release management, automated testing and deployment.
    • Provide support for the development of IT strategies, roadmaps, and business cases inclusive of financials, contracts, or projects.
    • Provide technical guidance to the support team by serving as escalation point for complex support issues and performing peer reviews for configuration changes.

 

MINIMUM QUALIFCATIONS

Minimum education required:

Bachelor’s Degree in Computer Information Systems, Computer Science, or related technical degree or equivalent work experience

 Minimum Experience Required:

Cloud Specialist II: 0 – 3 years of solution design experience

Cloud Specialist Sr: 3+ years of solution design experience

Previous utility experience is a plus

 

Minimum knowledge, skills and abilities required of the position:

  • Customer-focused approach to accomplishing tasks efficiently
  • Highly motivated and ability to work with moderate direct supervision
  • Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)
  • Good written and oral communication skills
  • Experience in administering cloud-based solutions, such as Salesforce.com, is desired.
  • Experience in troubleshooting server-based solutions in a Windows and Unix environment, is desired.
  • Experience with automated testing tools, is desired.

 

Any certificates, licenses, etc. required for the position

The following certifications are a plus:

  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator

 

#LI-JL1

#LI-Hybrid

 

Primary Location: Texas-The Woodlands
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 2
Req ID: 108424
Travel Percentage:Up to 25%

 

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.

 

WORKING CONDITIONS: 

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.


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