Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

* This position will be filled as a System Operator  I, II or Sr. based on the qualifications and experience of the selected candidates.* 

JOB SUMMARY/PURPOSE:

Safely and effectively manage the operations of Entergy’s bulk electric system from within the Transmission Control Center. Effectively interact over the phone with MISO, field crews, substation personnel, contractors, neighboring power entities and other system operations personnel while carefully monitoring system conditions to anticipate and mitigate potentially dangerous and costly system issues which might impact reliability of the bulk electric system. System operators continually train to hone their system knowledge and utilize simulation to practice new situations which broaden their expertise. Effectively respond and restore the bulk electric system to safe operating conditions before, during and after major system disturbances. Relies on extensive experience and judgment to plan and accomplish goals. 

JOB DUTIES/RESPONSIBILITIES:

• Demonstrate effective understanding of general operating instructions, Entergy T&D Safety Manual, and Switching Tagging & Clearance Procedures.
• Identify and contribute to the resolution of complex technical, operational and organizational issues.
• Develop and maintain effective working relationships with internal and external stakeholders and key strategic partners.
• Direct Entergy’s switching tagging and clearance processes in a way that will reinforce Entergy's commitment to safety.
• Operate the Entergy Control Area in compliance with all applicable FERC, NERC, and SERC Operating Policies to ensure the security and reliability of Entergy’s Bulk Power System and avoid potential regulatory violations.
• Monitor Transmission System parameters (i.e. voltage, line flows, equipment loading, alarm conditions, etc.) in real-time and initiate appropriate corrective actions as needed.
• Maintain Entergy’s system within SOL and IROL limits; maintain accurate documentation concerning system conditions and actions taken (i.e. record essential system operating details in the appropriate manner and medium).
• Schedule, coordinate, and direct personnel in the performance of routine and emergency switching for transmission line and substation equipment outages, including planning, and issuing switching orders as required for scheduled outages and taking mitigating actions following unscheduled outages.
• Communicate transmission system status to internal and external customers as permitted by FERC guidelines to ensure that Entergy executives and key stakeholders are aware of Bulk Power System conditions, restoration efforts and risks.
• Maintain transmission grid awareness by analyzing and appropriately responding to transmission and substation equipment SCADA alarms.
• Perform actions and assume responsibility as required for areas containing Cyber Security Assets.
• Establish and maintain effective working relationships with peers and Transmission Control Center customers.
• Exhibit and continually display effective utilization and internalization of Entergy Employee Practices and behaviors related to respect, open & trusting interactions, diversity & inclusion, accountability, safety, flexibility, leadership, and communications.
• Demonstrate effective interpersonal and communication skills necessary to develop relationships, which will promote an atmosphere of mutual trust and respect.

• Utilize appropriate analytical and technical skills to understand, communicate and resolve issues in response to a dynamic and changing work environment.
• Manage multiple priorities -- effective prioritization of competing issues, recognizing relevant constraints and opportunities.
• Communicate effectively to interact with personnel at all levels of organization.
• Manage, coach, and hold others appropriately accountable, effectively.

MINIMUM REQUIREMENTS:

Minimum Education, Experience, Certification, etc.:

System Operator I: 

• Post high school education or military experience, or at least 4 years of relevant work experience.
  • Relevant experience in the following or similar areas: Control Operator or a Transmission/Technical Person in the Electric Utility Business   Five or more years of relevant relay, substation, and/or control center experience.   
• NERC System Operator certification to be obtained within the first 12 months of employment.

*If unable to obtain certification in the specified time, employment for this position will be terminated.

• Ability to independently perform core functions of a system operator.

System Operator II: 

• 1+ years of related experience, or at least 3 years of experience as a System Operator I, or equivalent experience.
• NERC System Operator Certification.
• Ability to independently perform core functions of a system operator.

System Operator, Sr.: 

• 5+ years of system operations experience, or at least 3 years of experience as a System Operator II, or equivalent experience.
• NERC System Operator Certification.
• Ability to independently perform core functions of a system operator.

Minimum Knowledge, Skills, and Abilities:

• Demonstration of a complete understanding of general operating instructions, Entergy T&D Safety Manual, and Switching Tagging & Clearance Procedures.  
• Knowledge in the operation of substation equipment & interpreting one-line diagrams
• Ability to make and carry out clearly thought-out operating decisions during both normal and emergency conditions.
• Ability to obtain NERC certification within the first twelve months of employment *If unable to obtain certification in the specified time period, employment for this position will be terminated.
• Strong technical and operational skills and be able to recognize “off normal” conditions per industry standards.
• Ability to work rotating shift.
• Ability to perform core duties of the job.
• Possess a strong computer proficiency.
• Ability to manage multiple priorities; effective prioritization of competing issues, recognizing relevant constraints and opportunities.
• Effective communication skills to interact with personnel at all levels of organization.
• People management skills, including the ability to effectively coach others and hold others appropriately accountable.

Preference for the Following:

• 4-Year Degree in a technical area, preferably Electrical Engineering.
• Equivalent relevant work experience, consisting of at least 2 years of experience:
  • as a Control Room Operator (CRO).
  • in the Transmission/Distribution utility.
  • in a transferable technical field.
• Relevant military experience.
• Experience operating in an ISO, RTO or similar type market structure.
• Relay, substation, and/or control center experience.
• Electric Transmission or Distribution switching, tagging and lockout experience.
• Operational and technical knowledge of substation equipment & interpreting one-line diagrams.
• Demonstrated understanding of powerflow and powerflow principles.
• Openness and willingness to explore alternative approaches—willingness to drive change when needed.
• NERC System Operator Certification.

#LI-LB1

Primary Location: Mississippi-Jackson Mississippi : Jackson 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT-NBU 
Number of Openings: 1
Req ID: 118825
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.