Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

***This is a hybrid position located in Jackson, MS, Little Rock, AR, New Orleans, LA or The Woodlands, TX. Relocation assistance and sponsorship is not provided. The official title will be IT Specialist I, II, Sr or IT Consultant depending on selected candidates years of experience.***

JOB SUMMARY/PURPOSE

This position provides support and expertise for real time specific applications for the IT Power Delivery Services business unit. One of the primary responsibilities for this position is the maintenance and support of the IEDMS (Intelligent Electronic Device Management System) application and its database and the support and troubleshooting of the Transmission substation RTUs (Remote Terminal Units) and connected grid protection devices. The RTUs collect telemetry information for the Transmission substations and overall power grid which is then transported to Entergy’s real time energy management systems. This includes working with the appropriate teams from both IT and Transmission to troubleshoot communications from the RTUs back to the SCADA (Supervisory Control and Data Acquisition) system host.  The other primary role of the Transmission Remote Access group is to ensure CIP compliance across the Entergy Transmission Grid in accordance with the rules and regulations set forth by NERC and FERC.

JOB DUTIES/RESPONSIBILITIES

• • Provide technical support for the Intelligent Electronic Device Management System (IEDMS) and database used for remote access management of Transmission/Metering Intelligent Electronic Devices (IEDs) at the Transmission substations.
  • Perform and support the password management for Transmission/Metering IEDs, including RTUs, port servers, clocks, relays, DFRs, and meters.
  • Troubleshooting communication to SCADA and Remote Access systems for Transmission/Metering IEDs including break/fix activities and interfacing with vendors
  • Provide operational support, ensuring production systems and devices are online and available; this includes non-business hours on-call support
  • Developing and troubleshooting RTU Configurations and assisting the OTSS SCADA Team with Transmission field device SCADA checkouts.
  • Perform and conduct new equipment testing including relays, meters, line sensors, IEDs.
  • Train new contractors and employees on the field devices and applications utilized in OTSS work
  • Participate and assist with audits, process improvements and corrective actions associated with CIP compliance for Transmission/Metering field devices which OTSS supports.
  • Analyze user processes and requirements to identify potential improvements
  • Communicate technical information, concepts, and ideas verbally and in writing
  • Provide customer support and services for problems reported via service tickets.  Primary customers include personnel from TCCs, DOCs, LBA, Entergy field relay, and 3rd party field relay (SHECO, CLECO, TVA, etc.)
  • Participate in the team 24 hour on-call rotation
  • Effectively collaborate with teammates in a virtual environment to provide project support, receive training, provide training, project collaboration, and continuous improvement
  • Support the design, development, and testing of real time systems applications and enhancements
  • Understand client business needs & objectives
  • Demonstrated track record of relevant technology delivery
  • Define and adhere to company processes and procedures used to comply with numerous industry standards.  Compliance related workload has grown significantly and is forecasted to continue to create additional workload.

MINIMUM REQUIREMENTS

Minimum education required of the position.

• • Bachelor’s Degree in Electrical Engineering or Computer Science (Preferred) or related Technical degrees and equivalent experience

Minimum experience required of the position

• • IT Specialist I: 0 - 2 years working with SCADA/RTU assets at an operation center, generation site, engineering department, or related experience
  • IT Specialist II: 2+ years working with SCADA/RTU assets at an operation center, generation site, engineering department, or related experience
  • IT Specialist Sr: 4+ years working with SCADA/RTU assets at an operation center, generation site, engineering department, or related experience
    • Experience with the design, development, and/or testing of real-time system applications and enhancements
    • Proven track record of understanding business objectives and supporting business needs
    • Proven track record of relevant technology delivery
    • Experience with NERC CIP requirements is a plus
  • IT Consultant: 6+ years working with SCADA/RTU assets at an operation center, generation site, engineering department, or related experience
    • Experience with the design, development, and/or testing of real-time system applications and enhancements
    • Proven track record of understanding business objectives and supporting business needs
    • Proven track record of relevant technology delivery
    • Experience with NERC CIP requirements is a plus
    • Experience with basic coding and scripting is a plus
    • Experience with databases for applications is a plus
    • Experience with IT services is a plus (Software Maintenance, VM Server Knowledge)

Minimum knowledge, skills and abilities required of the position

• • Ability to support real-time systems
  • Knowledge of RTU configurations
  • Knowledge of Site Alarm Edit Sheets and SCADA system
  • Knowledge of Transmission Substation Protection/Data Acquisition Equipment
  • Knowledge of utilizing substation design drawings
  • Knowledge of the operation of the electric power and/or generation systems

Work Conditions

Office environment with minimal physical requirements. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.  Exempt employees may not be paid overtime associated with such duties.

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Primary Location: Mississippi-Jackson Mississippi : Jackson || Arkansas : Little Rock || Louisiana : New Orleans || Texas : The Woodlands 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 120210
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.