Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

JOB SUMMARY/PURPOSE
This position is responsible for helping to support and guide Credit & Collections daily operations including managing arrears, bankruptcies, deposits, and other C&C functions.  Responsible for assessing the credit worthiness of customers and obtaining proper securitization (deposits, LOC, Surety, etc) for customer utility usage. Collaborate with cross-functional teams to address credit and collection issues stemming from upstream meter, billing, billing delivery, payment processing and credit & collection processes, as well as participate in and lead process improvement initiatives.

JOB DUTIES/RESPONSIBILITIES

• Utilize technical capabilities to independently research issues, analyze data, make recommendations, and lead process improvement initiatives centered around resolving billing, arrears, payment, write off, and customer experience issues.  Work with relevant external / internal stakeholders and customers to ensure tasks are completed accurately and timely
• Track, measure and report out on daily operations and controls for Uncollectible Bad Debt. Create analytical tools such to measure impacts to financial statements
• Participate in special projects as defined by management to support business processes such as Collections and Bad Debt Expense
• Document processes using methodology consistent throughout the organization, and participate in cross-functional training when necessary
• Provide daily guidance, account analysis and assistance on resolving technical or difficult issues. Collaborate with cross-functional teams to address collection-related issues stemming from upstream meter, billing, billing delivery, payment processing and credit & collection processes
• Lead process improvement initiatives by defining requirement, testing functionality, making recommendations on procedures and courses of action related to the department operation and efficiency, and customer arrears performance
• Lead month-end close reconciliation with reporting on Uncollectible Bad Debt.  Work cross functionally with Finance, Accounting, ICO, and IT to increase customer collections and reduce Bad Debt Expense
• Assess the arrears of customers and obtain proper securitization (Deposits, LOC, Surety, Collections, Bad Debt, Bankruptcy etc.) for customer utility usage
• Able to proactively identify both problems and opportunities, analyze root cause and possible solutions, and present findings in clear and concise manner to peers, managers, and senior leadership.

MINIMUM REQUIREMENTS

Minimum education required of the position
Bachelor's Degree in a technical or business-related field required or equivalent work experience. Desired Master's degree.

Minimum experience required of the position

• Analyst III: 4-6 years of professional experience 
• Analyst Sr: 6+ years of professional experience 
• Preferred: CCS experience

Minimum knowledge, skills and abilities required of the position

• Proficiency of Microsoft Office: Word, Excel, and PowerPoint
• Requires technical skills with ERPs such as SAP, Maximo, Oracle etc.
• Advanced analytical skills and experience working on multiple assignments
• Requires expanded conceptual knowledge in own discipline and broaden capabilities.
• Understands key business drivers; uses this understanding to accomplish own work
• Must be able to provide leadership and guidance to junior team members and explain complex information to others in a straightforward manner
• Positively impact the work of others; works within guidelines and policies

Any certificates, licenses, etc. required for the position
None

Primary Location: Louisiana-Jefferson Louisiana : Jefferson 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 123531
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.