Job Title: Business Service Operations Support Analyst

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Job Summary/Purpose

This position is responsible for the daily management of operational and technical tasks, which include providing solutions that utilize programming/software skills to improve functional processes and data management. Individuals are required to define and document business requirements based on customer requests, troubleshoot issues and manage data analytics and reporting. Job assignments touch a wide variety of data and programming assignments associated with the timeliness and accuracy of customer billing, billing delivery, meter management and credit & collections functions.

Additionally, there is a strong focus on continual improvements in the accuracy of customer billing, billing delivery, meter management and credit & collections functions. A person in this role will be required to handle operational, functional and regulatory data requests for groups inside and outside of Meter to Cash organization.

Job Duties/Responsibilities

• At all times put safety first, actively promote safety in both the office environment and on-site/off-site visits at Entergy or supplier sites.
• Plan, conduct and lead programming assignments and projects for various functional areas
• Conduct complex business and data analysis based on the project scope and objectives and develop policy recommendations to management based on findings
• Define protocols and requirements for data quality controls, and ensures that all analysis and programming work adheres to SOX controls/compliancy
• Provide industry expertise and apply best practices to programming work based on experience
• Interact with department management and leadership throughout the organization to identify issues that warrant future projects
• Analyze complex operational data and information and provide reports, forecasting/trend analysis and recommendations to appropriate work groups.
• Stay abreast of regulatory or political changes that may impact Entergy policy decision making.
• Approach work assignments with a continuous improvement mindset that will bring measurable improvements.  Able to identify and implement new ideas and solutions without prompting and with minimum guidance; able to drive positive results
• Support cross-functional teams as needed to improve processes that support a long-term resolution, including but not limited to researching, reviewing, and analyzing effectiveness and efficiency of requirements by developing strategies to elevate processes
• Apply data analytics practices and the right tools (e.g. Power BI, Python, SQL, Hadoop).

Minimum Requirements

Minimum education required of the position

Bachelor's degree in computer and information technology or a related field, such as mathematics.

Desired: Master's Degree.

Minimum experience required of the position

• Analyst III- with degree 4-6 years; without degree 6-8 years
• 6-8 years of professional experience with a bachelor’s degree or 8-10  years of experience in programming and technical reporting is required.

Minimum knowledge, skills, and abilities required of the position

• Preferred experience in SAP/CCS, SAP HANA
• Proficient in SQL, Visual Basic, Oracle, C#, XML, JavaScript, HTML, and CSS.
• Advanced analytical skill set with proficiency in database programming using a diverse set of tools.
• Maintain and improve offline business systems, including applying technical updates in SAP, managing development processes, documenting and testing new processes, and troubleshooting problems.
• Perform custom development activities, including application design, coding, testing, documentation, and unit testing.
• Transform business requirements into technical design documents, perform high-level system design, analysis, and programming tasks, and review and approve design and programming deliverables.

• Strong verbal and written communication skills (must be able to communicate with all levels)
• Exceptional presentation and reporting skills (suitable for use with executives, regulators, and key constituents outside of the Company)
• Must be adept to learning Entergy's customer service/accounting systems including, but not limited to CCS, AMI or other system applications
• Skilled at managing multiple projects and/or assignments with the ability to adequately assess and assign priorities ensuring that commitments and schedules are met.
• Meets with leaders to define key findings and establish action plans.
• Works to identify the need for new systems and offers strategic input on the utilization of current systems.
• Solid ability to advise on the application of project management principles to ensure systematic, thorough completion of assignments, identifying critical pathways and risks to delivery.
• Ability to communicate with Customer Operations stakeholders, including executive level, delivering key messages concisely, supported by relevant data; influencing skills to develop best outcomes.
• Deep proficiency at understanding and recognizing opportunities for change and creating strategies.
• Understanding of change management relative to programming, reporting and analytics for the business.
• Continually seeks sources of business intelligence on company imperatives, industry trends and emerging capabilities that will drive a world-class customer experience.
• Ability to communicate complex scenarios and data, clearly articulate the organization’s strategy, and translate organizational strategy into departmental strategies and plans
• Able to provide technical and professional coaching/mentoring on contract provisions, commercial analytics, etc., to project teams, other Customer Operations personnel and Entergy customers.
• Capability to be the trusted advisor; leader/coach in identifying what is important to the customer base.

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Primary Location: Arkansas-Little Rock Arkansas : Little Rock 
Job Function: Professional
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 116564
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.