AI Business Manager

***The preferred location for position is New Orleans, other locations will be considered***

JOB SUMMARY/PURPOSE

The AI Business Manager is the primary liaison to assigned business functions, responsible for identifying where AI can improve processes and deliver measurable value. The role partners with business leaders as both advisor and implementation lead. As an advisor, the manager helps leaders understand AI capabilities and jointly develop an AI business plan and project pipeline. As an implementation partner, the manager oversees AI project execution with the AI organization to ensure expected business outcomes are achieved. This requires operating as part of the business leadership team, maintaining a deep understanding of business needs, and providing ongoing strategic guidance. Strong, trust-based relationships with leaders across each business function are essential. The AI Business Manager regularly works with those leaders to identify and prioritize opportunities and maintain an evolving AI Business Integration Roadmap. Success requires close collaboration with peer AI groups in governance, enablement, platform, and delivery to ensure AI products consistently meet customer expectations. As the internal customer advocate, the manager monitors satisfaction and drives improvements in AI products and services. Although not required to be a technical expert, the AI Business Manager must understand the range of AI solutions available—including analytics, automation, and generative AI—so they can advise on which solutions can best address business problems and advance business objectives.

JOB DUTIES/RESPONSIBILITIES

Business Partnership, Engagement & Value Delivery
· Serve as the primary point of contact between business leaders and the AI organization.
· Conduct discovery sessions to understand business pain points, regulatory constraints, operational priorities, and workflow challenges.
· Translate business needs into AI-enabled use cases, value cases, and actionable roadmaps.
· Maintain a robust pipeline of AI opportunities aligned with utility operational realities (grid reliability, safety, affordability, and compliance).
· Prepare and contribute to business cases, steering committee materials, project updates, and leadership briefings.

Execution Support & Governance
· Work closely with Enterprise Data & AI Delivery teams to ensure projects meet business expectations and regulatory requirements.
· Support change management, user readiness, adoption planning, and post-launch success monitoring.
· Ensure adherence to responsible AI, governance standards, and compliance frameworks.

Enablement & AI Adoption
· Champion AI literacy across business units; help leaders and teams understand AI capabilities, limitations, workflows, and value.
· Identify champions, coordinate learning, and drive adoption of enterprise AI tools.
· Contribute to scalable engagement playbooks and repeatable approaches for utility business functions.

Relationship Management
· Build long-term strategic relationships with leaders across business functions.
· Identify opportunities for enterprise reuse and coordinate cross-functional collaboration for AI solutions.
· Act as a trusted advisor in navigating operational change in a regulated utility environment.

MINIMUM REQUIREMENTS

Minimum education required of the position
Bachelor’s degree in Business, Engineering, Information Systems, Data Analytics, or related field required OR in lieu of degree minimum 12+ years of professional experience is required. Master’s degree is preferred.

Minimum experience required of the position
· Minimum 8+ years of professional experience leading diverse project or product teams to accomplish specific, measurable outcomes. Utility experience preferred.
· Proven experience with AI, automation, analytics, or digital solutions delivery.
· Knowledge and experience with project management and/or process improvement tools and methods is a plus (e.g. Lean, Six-Sigma, Agile, Process Mapping, Intelligent Automation, Analytics).
· Demonstrated experience consulting with senior & executive leaders, including identifying needs, developing comprehensive plans, identifying deliverables and presenting results/recommendations to enable outcomes.

Minimum knowledge, skills and abilities required of the position
· Strong ability to translate business needs into AI-enabled solutions.
· Exceptional communication and relationship building skills with senior stakeholders.
· Solid understanding of AI concepts (machine learning, automation, GenAI, predictive analytics).
· Ability to drive change in environments with evolving technology maturity.
· Comfort navigating ambiguity and shaping structured solutions in dynamic settings.
· Experience with governance processes, risk management, and cross-functional coordination.

Any certificates, licenses, etc. required for the position
Program Management Professional (PMP) certification preferred.

OTHER ATTRIBUTES

Functional Knowledge
In depth understanding of project management methodology, from initial scoping to final delivery and user adoption.

Business Expertise
Strong knowledge of business requirements for aligned business unit and how business needs are will shift over time.

Leadership
Proven leadership skills in building, leading, and motivating high-performing teams.

Problem Solving
Able to resolve complex problems, especially with translating business requirement to functional and operational capability and to keep projects on track.

Impact
Deliver new projects and programs to business units and ensure that the final outcome meets their needs.

Interpersonal Skills
Able to coordinate to multiple stakeholders, cross-functional team members, while building consensus on desired outcomes. Effectively resolves conflicts and disagreements within the team.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS/PHYSICAL REQUIREMENTS

Office environment with minimal physical requirements. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

OTHER

• Not all aspects of the job are covered by the description – may require “other duties as assigned”
• Job may change over time in accordance with business needs
• Job description does not guarantee employment