Job Title: Citrix Support Engineer

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

***This is a hybrid position located one of offices in New Orleans, LA, Little Rock, AR, The Woodlands, TX, or Jackson, MS.  Those outside of these areas would be required to relocate to the area. Relocation assistance is not available for the posting***

**The job title for this role is IT Specialist I**

Job Summary/Purpose

The Citrix Engineer will support the Citrix Administrator in providing management, oversight and maintenance over the Citrix environment supporting a robust cross-functional user base of 15K+ users.  The Citrix environment is critical to the successful operations across Entergy and this support role is critical to the success of our employees and contract partners who rely on the environment to perform their work.

Job Duties/Responsibilities

• Perform daily responsibilities to support the Citrix environment.
• Responsible for routine patch management and system maintenance
• Assist in the design and implementation of future-state virtual end user computing environments.
• Responsible to maintain critical business operations of Citrix 24/7/365 which may require after-hours, additional hours, etc to support this critical environment.
• Responsible for Citrix policies and procedures, best practices, and correlated documentation
• Responsible to support required system reporting (audit, performance, etc)

MINIMIUM REQUIREMENTS

Minimum Education Required for this Position.

BS/BA degree strongly preferred. Management Information Systems, Computer Science, or other technical area of study preferred.

Minimum Experience Required for this Position.

• 2+ years of experience managing a Citrix environment required
• In-depth experience in the installation, configuration and maintenance of the Citrix Infrastructure
• Experience with Citrix Virtual Apps and Desktops, Storefront Server, Citrix User Profile Manager, Citrix Director, Citrix Studio, Citrix Machine Creation Services
• Specific and direct experience with at least one ticketing system (Service Now, Remedy, HEAT, etc.)
• Familiarity with business operations and best in class technology landscape

Knowledge/Skills/Capabilities Required for this position.

• Professional
  • Ability to perform daily responsibilities to manage and administer the Citrix environment.
  • Ability to troubleshoot, with cross-functional teams, issues impacting Citrix users.
  • Strong communication skills, including the ability to create and articulate technical concepts.
  • Review regular system monitoring, verifying completion of scheduled jobs.
  • Provide tier 2 and 3 support for Citrix support issues.
  • Maintain user accounts, distribution groups, resources, and permissions.
  • Strong communication skills, including the ability to create and articulate technical concepts to non-technical users.
  • Ability to work effectively with teams and resources in a multi-location, cross-functional, network/matrix environment.
  • Ability to leverage continuous improvement practices to provide sustainable value to internal/external customers.
  • Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high-pressure environment.
  • Ability to perform problem analysis, logically organize and prepare technical documentation, and effectively communicate.
  • Ability to learn quickly and troubleshoot a problem in a methodical manner.
  • Ability to adhere to Change Management processes.
  • Readiness and participation in a 24/7 on-call rotation when needed.
• Personal Style/s 
  • Has a high degree of integrity and forethought in approach to making decisions?
  • Ability to act in a transparent and consistent manner while always considering what is best for the organization.
  • Self-motivated and process-oriented team player with a strong work ethic
  • Comfortable with ambiguity and uncertainty; the ability to adapt nimbly.
  • Ability to evaluate multiple options and make the best decision. 
  • Ability to work well in teams and encourage teamwork. 
  • Ability to work effectively in a matrixed environment.

Certifications/Licenses Required for this Position:

Relevant Citrix certifications are a plus (Citrix CCA, CCP, CCE)

#LI-NW1

#LI-HYBRID

Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Arkansas : Little Rock || Mississippi : Jackson || Texas : The Woodlands 
Job Function: All Other Jobs
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 2
Req ID: 116319
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.