Employee Relations Spec, Sr

Job Title: Employee Relations Spec, Sr

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

***This position will be filled in New Orleans, LA or The Woodlands, TX.***

Job Summary/Purpose

The Employee Relations Specialist, Sr leads complex employee relations matters. This role leads medium to high risk and sensitive workplace fact findings, provides strategic guidance on conflict resolution, and partners with HR and business leaders to address performance management challenges, including disciplinary actions. The ER Specialist Sr ensures alignment with employment laws, internal policies, and organizational values while fostering a fair, inclusive, and compliant work environment.

Beyond case management, this role identifies emerging trends and contributes to the development of employee relations processes and policies, and supports enterprise-wide initiatives that mitigate risk. The Sr Specialist also plays a key role in strengthening relationships with employees, and management.

Job Duties/Responsibilities

1. Serve as a primary point of contact for employee relations issues across multiple business units.
2. Oversee and provide guidance on high-risk, or sensitive employee relations matters.
3. Independently manage a wide range of employee relations cases across multiple business units, including fact findings, policy violations, workplace misconduct, interpersonal conflict and provide recommendations and guidance to management on appropriate actions.
4. Provide conflict resolution and mediation services to help employees and managers address workplace disputes.
5. Support the performance management process by advising on disciplinary actions, performance improvement plans, suspensions, demotions and terminations.
6. Consult with employees and managers on the interpretation and application of company policies.
7. Assist with drafting coaching or disciplinary documents and talking points.
8. Ensure timely, accurate and thorough documentation of employee relations cases, including detailed case notes and supporting materials within the ER case management system to support decision-making and legal compliance.
9. Collaborate with HR Business Partners, Labor Relations, Legal, and Compliance to ensure consistent and compliant practices.
10. Identify trends and recurring issues in ER cases and recommend potential solutions.
11. Contribute to continuous improvement efforts to enhance the employee relations function.
12. Support data-driven decision-making by compiling case metrics and contributing to regular reporting cycles.
13. Contribute to the design and delivery of employee relations training programs by developing materials, and documentation that support learning objectives.
14. Mentor and support junior ER team members by sharing best practices and providing guidance on case strategy and documentation.
15. Maintain knowledge of labor relations and compliance requirements related to day-to-day management of employees to support reducing labor risks and ensuring regulatory compliance. Partners with the labor relations department as needed/required.
16. Maintain knowledge of legal and compliance requirements related to day-to-day management of employees to support reducing legal risks and ensuring regulatory compliance. Partners with the legal
    department as needed/required.
17. Perform other duties as assigned.

Minimum Requirements

Minimum education required of the position

• Bachelor's degree in Human Resources, Business Administration or a related field OR equivalent work experience

Minimum experience required of the position

• 6 years of HR or related experience without a degree or 5 years of HR or related experience with a degree.
• Experience supporting a large, multi-site U.S. workforce (10,000+) inclusive of union represented workers preferred.

Minimum knowledge, skills, and abilities required of the position

• Advanced communication, influencing, and leadership skills.
• Ability to maintain confidentiality and professionalism.
• Ensuring compliance with labor laws and regulations.
• Knowledge of labor laws and regulations.

ANSI Required:          N

Any certificates, licenses, etc. required of the position

• HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP) is a plus

Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Texas : The Woodlands 
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: Non-Bargaining Unit
Number of Openings: 1
Req ID: 123140
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and number of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.