IT Consultant - Desktop Engineering, Automation & CMDB Management

Job Title: IT Consultant - Desktop Engineering, Automation & CMDB Management

PS Job Title: IT Consultant

Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

***The preferred location for position is New Orleans, Little Rock, Arkansas and The Woodlands, TX will be considered *** 

Job Summary:
The IT Consultant – Desktop Engineering, Automation & CMDB Management provides advanced technical capabilities across Entergy’s enterprise workstation environment. This role is responsible for supporting Windows desktop configurations, improving internal PC refresh program policies, designing and governing Group Policy Objects, developing End User Computing automation, and ensuring accuracy across the ServiceNow CMDB. The consultant partners with Infrastructure, Cybersecurity, and Service Management teams to deliver a secure, reliable, automated, and highly governed endpoint platform supporting the End User Computing team’s modernization strategy.

Key Responsibilities:
• Engineer workstation standards, GPOs, security baselines, and configuration policies
• Develop automation solutions using scripting, workflows, and ServiceNow capabilities
• Manage workstation lifecycle and deployments using BigFix, Intune, or similar tools
• Maintain CMDB accuracy, CI class governance, reconciliation logic, and relationships
• Troubleshoot complex endpoint and configuration issues
• Support EUC automation initiatives and iterative platform improvements
• Partner with Service Management to improve processes based on CMDB data quality
• Document engineering standards, procedures, and knowledge articles
• Ensure alignment with cybersecurity, compliance, and audit requirements

Minimum Requirements:
Bachelor’s degree in IT, Computer Science, Engineering, or related field; or equivalent experience.
5+ years of experience in desktop engineering, endpoint management, automation, or configuration management.

Technical Skills:
Windows desktop engineering, GPO design, PowerShell and automation scripting, BigFix/Intune/MECM, ServiceNow CMDB governance, ITIL processes, software deployment pipelines, patch management, Active Directory, identity and device compliance.

General Capabilities:
Strong written and verbal communication; ability to lead small workstreams; skilled problem solver; collaborates effectively across IT teams; influences operational reliability and workstation platform stability.

Preferred Certifications:
Microsoft Endpoint Administrator, ITIL Foundation, ServiceNow Fundamentals or CMDB certification.

Additional Responsibilities:
As a provider of essential services, Entergy employees may be required to work additional hours and support operational needs during storms, outages, emergencies, or special events.

 #LI-DG1 #LI-HYBRID 

Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Arkansas : Little Rock || Texas : Woodlands 
Job Function: Corporate
FLSA Status: Exempt Ind 
Relocation Option:
Union description/code:  
Number of Openings: 1
Req ID: 124366
PS Job Title: IT Consultant 
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.