IT Consultant - Senior

Job Title: IT Consultant - Senior

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

***The preferred location for this role is New Orleans, LA or The Woodlands, TX. Other locations within Entergy’s service territory may be considered.***

JOB SUMMARY/PURPOSE

The Sr. IT Consultant will represent the Operational Governance & Execution group within IT’s Operational Excellence department, which provides multiple services across key ITIL disciplines including Configuration Management (CMDB), Change Management, and Vulnerability Management. The role focuses on CMDB governance and data integrity, ensuring our applications are accurately represented within the CMDB, operational excellence, continuous improvement, and customer engagement.

This individual performing this role will be expected to leverage Artificial Intelligence (AI) and automation to streamline operational workflows, strengthen data quality, and drive continuous improvement across all governed processes.

JOB DUTIES/RESPONSIBILITIES

Program Governance

• Integrate AI-driven analytics to monitor process adherence, detect deviations, and identify improvement opportunities across our scope of operations.
• Support regulatory and audit processes in scope for ITOGE.
• Enforce and enhance IT device lifecycle management, ensuring accurate CI data from asset acquisition & deployment, all the way through to decommissioning.

Configuration Management (CMDB)

• Leverage AI and automation to improve CI discovery, attribute accuracy, relationship mapping, and predictive data quality insights.
• Engage with application, infrastructure, security and other stakeholders to identify and address concerns around CMDB data quality and usability.
• Oversee effectiveness of CMDB ingest tools and processes, e.g., IRE, discovery, service graph connectors, import sets, etc., ensuring devices are discovered timely and desired attributes are accurately captured.

Vulnerability Management

• Pursue AI technologies to assist with rapid remediation of the most critical vulnerabilities.
• Work with TVM SMEs to identify attributes needed for VIT assignment and resolution.
• Capture specific data required by the program, e.g., java usage, application dependencies, etc., to incorporate them into the CMDB.

Continuous Improvement

• Identify opportunities to optimize and automate processes to reduce manual effort and improve outcomes.
• Maintain relationships with the extended team to maintain cross-functional alignment and  drive improvements throughout the ITIL processes.

MINIMUM REQUIREMENTS

Minimum education and experience required of the position:

Required

• Bachelor’s degree in IT, Engineering, or related field (or equivalent experience).
• 5+ years of experience in IT Service Management, operations, or governance.
• Strong working knowledge of ITIL frameworks.
• Experience with CMDB, Change, or Vulnerability processes.
• Working knowledge of AI approaches and technologies

Preferred

• ITIL Foundation or Managing Professional.
• ServiceNow expertise (CMDB, Change, Vulnerability, Discovery).
• Experience in regulated, complex, or enterprise environments.
• Familiarity with patching tools, scanners, and monitoring platforms.
• AI certifications

Any certificates, licenses, etc. required of the position

• Any ServiceNow, Certified Agile Product Owner, or ITIL certifications are a plus.
  
  

Primary Location: Louisiana-New Orleans Louisiana : New Orleans

Texas : The Woodlands 

Job Function: Information Technology

Travel Percentage: Up to 25%

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Our expectations are the five behaviors we believe are essential for positive stakeholder outcomes.

Our expectations:

• Make our customers more successful
• Innovate and continuously improve
• Collaborate and share knowledge
• Be accountable for results
• Recognize and reward outcomes

#LI-DG1 #LI-HYBRID

Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Texas : The Woodlands 
Job Function: Corporate
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 123679
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.