IT Specialist, Sr.

Job Title: IT Specialist, Sr.

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

The preferred location for this role is New Orleans, LA or The Woodlands, TX. Other locations within Entergy’s service territory may be considered.

JOB SUMMARY/PURPOSE

The ServiceNow Discovery Administrator is responsible for the design, configuration, operation, and continuous improvement of ServiceNow Discovery and related ITOM capabilities within the enterprise ServiceNow platform. This role is expected to effectively use AI to maintain the health and accuracy of the Configuration Management Database (CMDB) by ensuring that Discovery processes reliably identify, classify, and reconcile configuration items (CIs) across on-premises and cloud infrastructure environments.

The Discovery Administrator collaborates with infrastructure, security, and IT service management teams to align CMDB data to the Common Service Data Model (CSDM) and to support operational and ITIL governance objectives. This position plays a critical role in ensuring data integrity, enabling service mapping accuracy, and supporting broader ITSM and ITOM process maturity.

JOB DUTIES/RESPONSIBILITIES

MID Server Administration

• Install, configure, and maintain MID Servers across relevant network segments.
• Monitor MID Server health, availability, and upgrade cycles; coordinate patching and version alignment with platform releases.
• Troubleshoot MID Server connectivity, authentication, and performance issues.

Discovery Configuration & Scheduling

• Configure and maintain Discovery schedules, behaviors, IP ranges, and scan targets.
• Configure and validate credential sets for discovery access.
• Monitor Discovery dashboards/logs; apply AI-assisted log analysis and anomaly detection to proactively identify failures before they compound into CMDB data quality degradation.
• Coordinate with infrastructure teams on configurations required for Discovery.
• Develop, maintain, extend, and troubleshoot Discovery patterns as required for successful discovery.

CMDB Data Quality & Governance

• Monitor and improve CMDB health metrics including discovered CI completeness, accuracy, compliance, and relationship integrity before issues affect downstream ITSM processes.
• Configure and manage IRE rules to minimize duplicate CIs across multiple ingest sources, e.g., integrations, service graph connectors, import sets, etc.
• Work with CI and process owners to ensure discovery data is available and supports their desired outcomes.
• Use AI-generated insights to surface and resolve recurring patterns in CI population failures, stale relationship data, and discovery coverage gaps.
• Align Discovery operations with Change Management, Incident Management, and Asset Management workflows.

• Support audit and compliance activities requiring accurate, verified CMDB data.

Documentation, Reporting & Communication

• Develop and maintain operational runbooks, configuration documentation, and standard operating procedures for Discovery.
• Create and maintain dashboards on Discovery coverage, discovered CI health, MID Server status, and open data quality issues.
• Communicate outages, incidents, or data quality issues clearly to affected teams.

Platform Awareness & Continuous Improvement

• Stay current with ServiceNow release notes, ITOM product updates, and Discovery best practices.
• Evaluate and recommend improvements to Discovery architecture, coverage, and tooling, including opportunities to apply AI and machine learning to drive continuous efficiency gains.
• Participate in platform upgrade testing cycles to validate Discovery and CMDB functionality.
• Mentor junior team members and provide knowledge transfer on Discovery operations.

MINIMUM REQUIREMENTS

Minimum education and experience required of the position:

Required

• Bachelor’s degree in IT, IS, Computer Science, or a related field (or equivalent experience).
• 3+ years’ hands-on experience with ServiceNow discovery, CMDB, or ITOM.
• Working knowledge of ITIL service management processes, particularly Configuration Management and Change Management.

Preferred

• ServiceNow CIS-Discovery, CSA, or other relevant certifications a plus.
• Experience in regulated, complex, or enterprise environments.
• Familiarity with network concepts, e.g., TCP/IP, DNS, SNMP, and firewall/ACLs.
• Familiarity with patching tools, scanners, monitoring platforms and AWS environments.

Primary Location: Louisiana-New Orleans Louisiana : New Orleans

Texas : The Woodlands 

Job Function: Information Technology

Travel Percentage: Up to 25%

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Our expectations are the five behaviors we believe are essential for positive stakeholder outcomes.

Our expectations:

• Make our customers more successful
• Innovate and continuously improve
• Collaborate and share knowledge
• Be accountable for results
• Recognize and reward outcomes

#LI-DG1  #LI-HYBRID 

Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Texas : Woodlands 
Job Function: Corporate
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 123769
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.