Transformation Maturity Assessor Lead, Sr Staff

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Preferred office location is New Orleans, LA; Other locations within Entergy service areas may be considered.

Job Summary/Purpose

We are seeking a driven, high-energy continuous improvement expert or process improvement architect to lead and facilitate business transformation, maturity assessment, and improvement efforts. This role will lead independent transformation maturity assessments across Entergy functions and Operating Companies and support organizations in identifying focused opportunities to advance maturity and performance.

The role also serves as an independent assessor within Entergy's Transformation Maturity Model Program. The position will lead maturity assessments across functions and Operating Companies through interviews, observations, evidence reviews, and analysis to evaluate organizational capabilities, identify opportunities for advancement, assign maturity scores and trajectories, and support action planning that advances organizational performance and maturity.

Job Duties/Responsibilities

• Lead independent maturity assessments across functions and Operating Companies using approved methodologies, frameworks, and scoring criteria.
• Conduct interviews, observations, evidence reviews, and data analyses to evaluate organizational capabilities, leadership practices, management systems, business processes, and performance
• Facilitate validation and calibration discussions to ensure assessment results are evidence-based, objective, and consistently applied.
• Assign maturity scores and trajectories and develop assessment findings and recommendations.
• Lead assessment readouts and facilitate action-planning discussions with business leaders.
• Support assessor orientation, mentoring, and calibration activities.
• Utilize AI-enabled tools to improve assessment efficiency while maintaining assessor accountability for findings, scores, and recommendations.
• Develop problem statements, define business objectives, and develop problem-solving approaches for large-scale transformational and process improvement efforts and initiatives.
• Provide regular status updates to senior management and escalate issues as necessary.
• Drive the development and implementation of continuous improvement roadmaps and plans designed to deliver measurable results.
• Design and implement solutions to operationalize business strategies.
• Design processes that enable end-to-end value delivery and optimize efficiency.
• Develop performance indicators that drive transparency and continuous improvement.
• Identify opportunities for improvement based on performance measures, customer feedback, assessment findings, and business needs.
• Develop business cases and present recommendations to senior management.
• Support the development and continuous improvement of maturity model content, assessment tools, guidance, and reporting standards.
• Utilize Lean, Six Sigma, Kaizen, and related methodologies to facilitate process mapping, gap analysis, and process redesign efforts.

Minimum education required of the position:

Bachelor’s Degree or equivalent experience required

Minimum experience required of the position:

• 10+ years of experience with continuous improvement, process optimization, organizational effectiveness, consulting, project management, or related disciplines.
• Experience leading complex, cross-functional initiatives involving senior leaders and multiple stakeholders.
• Experience conducting organizational assessments, operational reviews, maturity assessments, audits, management system evaluations, or similar evidence-based evaluations preferred.
• Lean and/or Six Sigma certification preferred.
• Experience with agile methodology, performance management, and KPI development preferred.

Minimum knowledge, skills and abilities required of the position:

• Effective oral and written communication, facilitation, interviewing, and presentation skills.
• Strong knowledge of how to leverage performance metrics to identify improvement opportunities and measure business results.
• Ability to objectively assess organizational capabilities, management systems, business processes, leadership practices, and performance systems.

• Strong analytical, critical-thinking, observation, and evidence-evaluation skills.
• Ability to identify organizational strengths, maturity gaps, systemic barriers, and opportunities for advancement.
• Ability to apply standardized assessment criteria while exercising independent professional judgment.
• Strong executive communication and report-writing skills.
• Ability to facilitate discussions involving differing perspectives while maintaining objectivity and assessment integrity.
• Strategic thinking.
• Strong collaboration, relationship management, negotiation, and influencing skills.
• Ability to deal with ambiguity, complex issues, and competing priorities.
• Ability to work independently and in team environments.
• Ability to coach and mentor others.
• Comfortable working across all levels of the organization.
• Highly organized and effectively prioritizes work in alignment with business needs.

Primary Location: Louisiana-New Orleans Arkansas : El Dorado || Arkansas : Alexander || Arkansas : Arkadelphia || Arkansas : Bald Knob || Arkansas : Batesville || Arkansas : Beebe || Arkansas : Benton || Arkansas : Berryville || Arkansas : Blytheville || Arkansas : Blythville || Arkansas : Brinkley || Arkansas : Cabot || Arkansas : Camden || Arkansas : Clarenden || Arkansas : Conway || Arkansas : Corning || Arkansas : Crawfordsville || Arkansas : Crossett || Arkansas : DERMONTT || Arkansas : Danville || Arkansas : Dardanelle || Arkansas : Des Arc || Arkansas : Dewitt || Arkansas : Dumas || Arkansas : Earle || Arkansas : Elaine || Arkansas : England || Arkansas : Eudora || Arkansas : Flippin || Arkansas : Fordyce || Arkansas : Forrest City || Arkansas : Glenwood || Arkansas : Gurdon || Arkansas : Hamburg || Arkansas : Hardy || Arkansas : Harrisburg || Arkansas : Harrison || Arkansas : Hazen || Arkansas : Heber Springs || Arkansas : Helena || Arkansas : Hot Springs || Arkansas : Hotsprings || Arkansas : Hoxie || Arkansas : Hughes || Arkansas : Jacksonville || Arkansas : Jones Mill || Arkansas : Junction City || Arkansas : Lake Village || Arkansas : Little Rock || Arkansas : Lonoke || Arkansas : Magnolia || Arkansas : Malvern || Arkansas : Mammoth Sprgs || Arkansas : Marianna || Arkansas : Marion || Arkansas : Marked Tree || Arkansas : Marshall || Arkansas : Maumelle || Arkansas : Mcgehee || Arkansas : Monette || Arkansas : Monticello || Arkansas : Moro || Arkansas : Morrilton || Arkansas : Mountain Home || Arkansas : Mountain View || Arkansas : Newark || Arkansas : Newport || Arkansas : No. Little Rock || Arkansas : Osceola || Arkansas : Pine Bluff || Arkansas : Pocahontas || Arkansas : Rector || Arkansas : Redfield || Arkansas : Russellville || Arkansas : Searcy || Arkansas : Sheridan || Arkansas : Smackover || Arkansas : Stamps || Arkansas : Stephens || Arkansas : Strong || Arkansas : Stuttgart || Arkansas : Trumann || Arkansas : Walnut Ridge || Arkansas : Warren || Arkansas : West Helena || Arkansas : Wilson || Arkansas : Wynne || Arkansas : Yellville || Louisiana : Amite || Louisiana : Arcadia || Louisiana : Bastrop || Louisiana : Baton Rouge || Louisiana : Belle Chase || Louisiana : Bogalusa || Louisiana : Broussard || Louisiana : Buras || Louisiana : Chalmette || Louisiana : Church Point || Louisiana : DESTREHAN || Louisiana : Delhi || Louisiana : Denham Springs || Louisiana : Donaldsonville || Louisiana : Dubach || Louisiana : Eunice || Louisiana : Ferriday || Louisiana : Fort Polk || Louisiana : Gonzales || Louisiana : Grayson || Louisiana : Gretna || Louisiana : Hammond || Louisiana : Haynesville || Louisiana : Hodge || Louisiana : Holly Ridge || Louisiana : Homer || Louisiana : Houma || Louisiana : Jefferson || Louisiana : Jena || Louisiana : Jennings || Louisiana : Jonesboro || Louisiana : Joyce || Louisiana : Kenner || Louisiana : Killona || Louisiana : Labadieville || Louisiana : Lafayette || Louisiana : Lake Charles || Louisiana : Lake Providence || Louisiana : Lockport || Louisiana : Luling || Louisiana : Marksville || Louisiana : Metairie || Louisiana : Monroe || Louisiana : Montgomery || Louisiana : Montz || Louisiana : New Orleans || Louisiana : Newellton || Louisiana : Oak Grove || Louisiana : Port Allen || Louisiana : Rayville || Louisiana : Reserve || Louisiana : Ringgold || Louisiana : Saint Rose || Louisiana : Scott || Louisiana : Sibley || Louisiana : Springhill || Louisiana : St. Francisville || Louisiana : St. Gabriel || Louisiana : St. Joseph || Louisiana : St. Rose || Louisiana : Sterlington || Louisiana : Sulphur || Louisiana : Tallulah || Louisiana : Thibodaux || Louisiana : West Monroe || Louisiana : Westlake || Louisiana : Westwego || Louisiana : Winnsboro || Louisiana : Zachary || Mississippi : Belzoni || Mississippi : Brookhaven || Mississippi : CARTHAGE || Mississippi : Canton || Mississippi : Centerville || Mississippi : Charleston || Mississippi : Clarksdale || Mississippi : Cleveland || Mississippi : Clinton || Mississippi : Crystal Springs || Mississippi : Drew || Mississippi : Fayette || Mississippi : Flora || Mississippi : French Camp || Mississippi : Gloster || Mississippi : Greenville || Mississippi : Greenwood || Mississippi : Grenada || Mississippi : Hazlehurst || Mississippi : Hernando || Mississippi : Hollandale || Mississippi : Indianola || Mississippi : Jackson || Mississippi : Kosciusko || Mississippi : Lexington || Mississippi : Madison || Mississippi : Magee || Mississippi : Marks || Mississippi : Mccomb || Mississippi : Meadville || Mississippi : Mendenhall || Mississippi : Morton || Mississippi : Natchez || Mississippi : Nesbit || Mississippi : Pearl || Mississippi : Port Gibson || Mississippi : Prentiss || Mississippi : Ridgeland || Mississippi : Rolling Fork || Mississippi : Rosedale || Mississippi : Sallis || Mississippi : Sardis || Mississippi : Senatobia || Mississippi : Shelby || Mississippi : Southaven || Mississippi : Summer || Mississippi : Tunica || Mississippi : Tylertown || Mississippi : Vicksburg || Mississippi : Winona || Mississippi : Woodville || Mississippi : Yazoo City || Texas : Anahuac || Texas : Austin || Texas : Beaumont || Texas : Burkeville || Texas : Calvert || Texas : Cleveland || Texas : Conroe || Texas : Corpus Christi || Texas : Corrigan || Texas : Crystal Beach || Texas : Dayton || Texas : Groveton || Texas : Houston || Texas : Huntsville || Texas : Kountze || Texas : Madisonville || Texas : Marshall || Texas : Navasota || Texas : New Caney || Texas : Orange || Texas : Port Arthur || Texas : Port Neches || Texas : Silsbee || Texas : Somerville || Texas : Sour Lake || Texas : The Woodlands || Texas : Trinity || Texas : Vidor || Texas : Willis || Texas : Winnie || Texas : Woodlands || Texas : Woodville 
Job Function: Corporate
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 125584
Travel Percentage:50% to 75%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.