Job Title: Vice President, Products & Service Growth

Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

Job Summary/Purpose

The Vice President of Products and Services Growth is responsible for the overall strategy, development, management, and commercialization of Entergy’s product and service offerings, supporting the company’s Operating Companies. This position leads efforts to enhance customer experience and drive business growth by delivering solutions that align with organizational priorities and are supported by robust business cases. The role oversees the full lifecycle of products and services, including continuous evolution, as well as the financial and operational stewardship of the business line

The VP also leads Entergy’s national accounts engagement on behalf of the operating companies This executive is accountable for cultivating cross-functional collaboration and championing innovative product and business management strategies that drive Entergy’s enterprise growth. By proactively engaging with customers and aligning business objectives, the VP ensures that both Entergy and its national account customers achieve their goals, fostering long-term partnerships and enhancing overall satisfaction.

Job Duties/Responsibilities

1. Define P&S Strategy for customer offerings - oversee the detailed mapping of the customer experience and operational touchpoints. Set the strategy for each offering based on input from our Operating Companies, enterprise partners, and broader organizational objectives.

 2. Manage P&S Portfolio– lead development, providing solutions, and managing a portfolio of new and existing products/services. Identify and prioritize new solution development. Owns the commercial success of products/services.

 3. Drive National Accounts Engagement - lead team dedicated to the experience and growth of our national account customers, including elevated customer care and co-creation of P&S offerings where applicable. Develop and execute strategies to deepen relationships with national accounts, prioritizing initiatives that grow AGM. Serve as a key interface for national account engagements, ensuring alignment with customer needs and business objectives.

Minimum Requirements
Minimum education required of the position:

Bachelors’ degree preferred, master’s degree in relevant discipline preferred.

Minimum experience required of the position:

Commercial operations experience: A seasoned leader with a minimum of 10+ years of professional experience in customer-facing commercial operations with specific strategic account management experience creating and structuring new and enhanced solutions and services. Ability to quickly analyze, structure, and deliver complex solutions for customers that build value.

Relevant sector experience: Electric utility, energy delivery, or applicable service business with an in-depth
understanding of the commercial aspects of energy delivery is preferred. Other large capex industrial experience will be considered.

Leadership experience: Expertise in managing cross-functional teams including operations, strategy, and/or product development. Ability to inspire both direct and indirect teams, motivating teams to achieve outcomes.

Has led large teams.

Stakeholder management: Experience successfully navigating/influencing multiple senior stakeholders. Understands the big picture of how the regulatory framework affects the business and can strike a balance between customer and company benefit. This includes a detailed understanding of solution/service impact on the company’s revenue and profitability.

Other Attributes

Business Expertise

• Fosters collaboration
• Committed to mentoring and leveraging the diverse talents of leadership, peers, and other employees across the organization. 
• Able to lead, contribute, and/or collaborate as a part of cross-functional teams on enterprise projects.

Problem Solving

• Strong executive presence and able to effectively handle difficult/sensitive issues with poise, tact, and emotional maturity.
• Comfortable, confident, and diplomatic when interacting with and providing guidance to senior executives.
• Sound business judgment and highest standards of professional integrity.

Impact

• Builds powerful relationships, helps others find meaning and purpose in their work, inspires through energetic engagement.
• Ability to influence people at all levels of the organization, regardless of reporting relationships.
• Strong and persuasive work product, public speaking skills, and quality control standards. Established professional reputation with strong relationship building skills.
• Committed to mentoring and leveraging the diverse talents of leadership, peers, and other employees across the
  organization. 
• Guided by company strategy and functional business objectives, impacts results of a core business.
  
  
  
  

Primary Location: Louisiana-New Orleans Louisiana : New Orleans 
Job Function: Corporate
FLSA Status: Professional 
Relocation Option: Level I
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 123564
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.