Job Title: Senior IT Business Analyst

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

This position is a hybrid role, requiring reporting to the ofifce up to 3 days a week, will be filled as an IT Business Analyst - IT Business Analyst, SR depending on related experience. The successful candidate will be required to reside in Entergy’s Corporate Service Territory (Louisiana, Texas, Arkansas, or Mississippi.

JOB SUMMARY

The IT Business Analyst is responsible for understanding the business, aligning IT strategy with overall business strategy and Entergy strategic imperatives, assisting in project prioritization, and ensuring that projects align with the IT standards. This position will serve as liaison between Meter to Cash (M2C) business unit and M2C support teams, working with the business to understand future goals and objectives in order to develop strategic plans, transform them into investment proposals and facilitate budgetary schedule and cost estimation processes in support of Entergy's Customer System application portfolio. This role will support execution of approved projects in support of Entergy’s project Service Delivery Lifecycle (SDLC) and associated project deliverables such as Requirements Document, Requirements Traceability Matrix, Test Management Plan.  Additionally, this role will support key day to day operations in understanding, documenting and identifying continuous improvement opportunities in the Meter to Cash value stream (including metering, billing, rates) and day to day operational Support to ensure customer incident/service requests are handled in a timely manner and there are no impacts to daily operations. 

This role is critical in ensuring the accuracy and timeliness of our system controls, particularly for systems associated with SAP Industry Solution for Utility (IS-U) and SAP GRC (Governance, Risk, and Controls).

Furthermore, this role will be key in achieving 100% compliance of our SOX and Operational controls, as well as identifying areas of non-compliance or discrepancies and recommend corrective actions and work with both our Internal Audit and Regulatory Compliance teams on a regular basis. They use reports to evaluate the strength and thoroughness of compliance preparations, security policies, user access controls and risk management procedures over the course of a compliance audit.

 KEY RESPONSIBILITIES

• The position includes documenting and reviewing system controls and procedures, with a strong emphasis on precision and promptness to prevent deficiencies.   
• Additionally, this role serves as a backup for SAP Security, helping to enhance our security processes and procedures. This includes assisting in updating our System User Documentation (SUD) and maintaining detailed, up-to-date control review process documentation. They will save and evaluate data using pre-defined reports in SAP GRC.  
• Engage business to review vision, goals, strategies, risk mitigation, and objectives to develop and maintain IT roadmaps for capital planning.
• Serve as an expert in business needs and maintaining context for improving business and IT alignment.

• Maintain awareness of business objectives, including critical business problems and business goals.
• Keep abreast of industry trends and innovations in technology.

• Work with the Service Delivery Managers and Business Unit leaders to maintain an understanding of business/client priorities and functional processes.

• Provide Operational Support (through Incident Management, Service Request Oversight, Problem Management, Change Request/Enhancements, Compliance Support, and Application Environment Management) to achieve service excellence.

• Create and maintain all work products related to the project management process (e.g., business case, use case, functional specification, solution design specifications, requirements traceability matrix, and financial models) to ensure they the work products are comprehensive for transition to the development teams for detailed design and the creation of test scripts.

MINIMUM REQUIREMENTS:

Education Required for the position:

• Bachelor’s degree in Computer Science or related field or experience equivalent

Experience Required for the position:

• Required: 1+ years general Process Controls and Audit experience
• Required: 1+ years general User Security, Roles, and Permissions experience

IT Business Analyst:

• Required: 1+ years general IT project experience
• Preferred: 3+ years general IT directly relevant to the position
• Preferred: 1 - 3 years in the Energy Industry and IT Service Delivery

IT Business Analyst Sr Level:

• Required: 5+ years general IT project experience
• Preferred: 6+ years general IT experience directly relevant to the position
• Preferred: 3 + years in the Energy Industry and IT Service Delivery

Minimum knowledge and/or skills required:  

• Software Development Life Cycle, Change Management, Project Management, Conflict Management, Vendor Management, Test Management including knowledge of HP ALM, Business Analysis, Experience with Microsoft Office products (specifically MS Excel with pivot tables and charts), Communication skills (written/verbal), Business case development, Stakeholder engagement, Requirements writing, Organizational skills, Operational/Problem Management, and Control and Audit Management
• Experience with Meter to Cash business processes is a preferred, but not required.

CERTIFICATES, LICENSES ETC., REQUIRED FOR THE POSITION

• PMP (desired, not required)
• CBAP (desired, not required)
• IT Technical Certifications (as needed)
• Business Process Modeling (training)

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Primary Location: Texas-The Woodlands Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 116647
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and number of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.