Job Title: Incident Response Logistics Support Specialist

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Incident Response Logistics Support Specialist 

Legal Entity: Entergy Services, LLC 

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Note: This is a hybrid position, requiring in office work 3 days per week. This position can be located in Little Rock, AR, Baton Rouge, LA, Jackson, MS, or New Orleans, LA. The selected candidate will be placed as an incident response specialist through senior based on education and experience, as well as demonstrated success at the incident response level. Relocation assistance is NOT available for this posting. 

JOB SUMMARY/PURPOSE

This role provides governance and execution support of Entergy's system-wide logistics programs supporting the staging and lodging operations. The role will work with Entergy’s Staging and Lodging Branch Directors, executive leaders and functional business partners to effectively maintain and further develop an overall companywide staging and/or lodging preparedness program, coordinating requirements from Operating Company State Resource and Operating Chiefs, inclusive of developing, implementing, and maintaining a comprehensive companywide preparedness program to support emergency readiness and large-scale incident response.

The Logistics Support Specialist supports the Lodging and Staging Branch Directors by reviewing and providing recommendations to system program policies, procedures and processes; maintaining readiness metrics, system policies, system checklists, program documentation such as managing staging site land use agreements; contract development and management of turnkey logistics vendors and turn-key hotel providers. The Logistics Support Specialists will participate in monthly planning and coordination calls with State Staging and Lodging Division Managers; ensure all processes are reviewed and updated annually; provide input and deliver training to company assigned lodging and staging employees across all operating companies. During system incidents, the role transitions to an operational capacity and will support the System Staging and Lodging Branch Directors within the System Incident Command System framework, requiring potential travel with minimal notice and extended deployment periods providing a logistics response to service up to 10,000 to 15,000 resources. Responsibilities may include the activation of general staff positions such as staging or lodging managers and leaders; issuing vendor and contractor notices to proceed/standby/conclude for logistics operations, fuel, bussing, deployment of personal protective equipment, engaging with hotel provider for availability, assignment of rooms, input of logistical information into Storm Manager, monitoring deployment costs and documentation of execution decisions, response demobilization and after event invoice review and reconciliation. The role also supports the Incident Response Department through documentation management, data analysis, presentations, and cross-functional collaboration to enhance staging and lodging incident response capabilities and ensure organizational readiness for system-wide response.

JOB DUTIES/RESPONSIBILITIES

• Prepare for assigned incident response role in the System Incident Command System framework and respond to incidents to perform the role during incidents, potentially with travel, with minimal notice, and for extended periods.
• Develop subject matter expertise in areas of responsibility.
• Support the coordination and classroom training of applicable internal and external parties in incident response programs, processes, etc. to prepare organizations and individuals to safely, accurately, timely and completely perform roles required for effective, efficient, and coordinated incident response.
• Develop and/or maintain applicable documentation of programs, processes, checklists, training materials and records, applicable incident response records etc., assigned project status, etc. to effectively manage and report responsible work.

Provide support to the Incident Response organization. Collaborates with and supports various business units in their incident response activities

• Support the Incident Response organization in development and enhancement of incident response programs, incident response plans, tools/applications, data maintenance, status reporting, development of presentations, data analysis, response to surveys and requests for information such as incident/storm records, training and other activities as required to prepare for response to incidents affecting Entergy.

Lead various projects, participate in work groups as required or directed by management. 

Perform cross-model data integration and analysis to forecast and present potential storm and weather-related costs, combining operational, financial, and historical datasets.

• Support after-action reviews, simulations, and training exercises through advanced analytics, documentation, and post-event performance reporting.
• Maintain official department records while modernizing reporting processes to improve situational awareness, operational preparedness, and leadership visibility
• Bridge operational incident response needs with data architecture, reporting strategy, and continuous process improvement.
• Support the Lodging or Staging Branch Directors by reviewing and updating processes and procedures annually or as needed.
• Develop and execute change management strategies to support program modifications.
• Ensure integration of Entergy’s Incident Management System to enable effective planning, response, and recovery from adverse incidents.
• Monitor program status and business function adherence to requirements; collaborate with executive leadership to close gaps and advance program objectives.
• Establish oversight mechanisms and key performance indicators (KPIs) to track program status and drive continuous improvement.
• Maintain linkages with other programs that impact logistics operations.
• Conduct regular assessments of functional logistics plans, identify areas for improvement, and share best practices across functions.
• Leverage data and insights from Entergy’s lessons learned program to identify potential enterprise-wide risks requiring mitigation.
• Lead projects and participate in work groups as directed by management, collaborating with system-wide, cross-functional teams.
• Prepare for and perform key roles in response to system incidents, supporting Entergy organizations during incident response.
• Coordinate and assemble contract data (supplier names, vendor numbers, contract details, rates, terms, Avetta status, etc.) for effective use during storm incidents.
• Collaborate with contractors, vendors, suppliers, and Supply Chain,
• Serve as back up to the System Staging and Lodging Branch Directors during storm events, prepared to activate at any moment.
• Conduct continuous testing in UAT environments for enhancements/changes within Storm Manager and CATNAP.
• Apply in-depth knowledge of APIs and Power BI to support program operations and reporting.
• Provide classroom support in training classes in every state and coordinate additional training sessions throughout the calendar year.

MINIMUM REQUIREMENTS
Minimum education:

Typically requires a college or university degree in related field or the equivalent work experience.

Minimum experience (Preferred):

• Support Specialist; 1+ year experience

Minimum knowledge, skills and abilities: 

Ability to work safely and in compliance with requirements under all conditions.

Ability to effectively organize, multi-task and manage projects. Self-directed with moderate to significant discretion for planning and execution.

Ability to learn and translate knowledge of practices into well documented plans and procedures. Ability to effectively interact with teams and different levels of the organization. Proven leadership experience managing cross-functional teams and large-scale programs. Strong knowledge of enterprise risk management principles and incident management systems.

• Proficiency with APIs, Power BI, and related data visualization/reporting tools.
• Experience with systems such as Storm Manager, CATNAP, and Concur reconciliation processes.
• Ability to analyze complex data sets, identify trends, and develop actionable insights.
• Willingness to travel and perform field work as needed, particularly during incident responses.
• Ability to serve in storm-related roles (e.g., System Lodging or Staging Branch Director) and activate on short notice.
• Commitment to ongoing training and professional development across multiple states.
• Experience in use of computer applications and software such as Microsoft products (Word, Excel, PowerPoint, Outlook, and SharePoint).
• Excellent written and verbal communication skills.

Ability to travel periodically, up to 25% of time, with overnight stay, to attend meetings, exercises, and industry conferences.

• Excellent oral, written and problem-solving skills.
• Excellent communication and presentation skills.
• Strong attention to detail and problem-solving abilities.
• Strong analytical skills with the ability to interpret and present complex data.
• Ability to work collaboratively across teams and with leadership.
• Ability to interact effectively with all levels of the organization. 
• Power BI, Report Studio, API, Visio

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Primary Location: Louisiana-Baton Rouge Louisiana : New Orleans || Arkansas : Little Rock || Louisiana : Baton Rouge || Mississippi : Jackson 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 122804
Travel Percentage:25% to 50%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to navigate to EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

 Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and Pre-employment Testing:  of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, numberLogon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.