Title:  Supv, Distribution Dispatch

Date:  Nov 30, 2021
Legal Entity:  Entergy Services, LLC

Responsible for the oversight of Distribution Operations Center (DOC) operator performance to ensure restoration and information service levels are achieving safety and service excellence. Oversee switching operations to ensure safe compliance for all operational areas. Target ZERO Switching errors/incidents. Ensure the DOC constantly obtains and provides outage information to the CSC and other customer contact personnel - including executive reporting.

Responsible for the direction and supervision of Distribution Operators in their Operations Center. Answers and coordinates inbound questions, from internal and external customers, regarding outage status. Promote and ensure safe work practices for all office employees and support our safety efforts via communication to our field employees. Ensure the utilization of Human Performance tools as appropriate.


Oversees consistent plan for resource scheduling of DOC Operators to meet demand. Interface with Substation groups for effective operation of DOC and network support. Accountable for the proper preparation of switching orders that will isolate work areas without causing power outages, referring to drawings of power systems. Accountable for the review of proposed engineering jobs and planned switching procedures, in accordance with AOR requests.


Ensure adherence to Entergy's Safety Policy by monitoring and enforcing safe work practices and establishing procedures to manage loss control risk. Effectively manage budget by monitoring, analyzing, and making sound financial decisions. Direct the work of others and provide ongoing performance feedback.

Minimum education required of the position
Bachelor's degree in Engineering or related field, Technical degree, or equivalent work experience.

Minimum experience required of the position
10 years of Operations experience, Distribution Line experience, Safety Processes and Procedures.

Minimum knowledge, skills and abilities required of the position
Knowledge of core DOC systems -- SCADA, ESCA, STARS Outage, AIS Outage, AM/FM, AORS. Knowledge of all Microsoft Office products, AM/FM applications and Outage Management process. Excellent computer skills and aptitude.

Any certificates, licenses, etc. required for the position



Primary Location: Louisiana-Baton Rouge
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 104007
Travel Percentage:Up to 25%


An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.



As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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