Work Place Flexibility: Onsite 

Legal Entity: Entergy Operations, Inc.-EOI 

JOB SUMMARY/PURPOSE:
Provides first-level supervision of Telecommunications technicians; is expected to provide technical leadership on both projects and problem resolution; and is expected to provide hands-on technical support as needed, including emergency system outage support, to meet goals and objectives.

JOB DUTIES/RESPONSIBILITIES:

• Prioritize work assignments, review and approve time sheets and vacation requests.
• Ensure adherence to company work and safety rules.
• Monitor SLA performance and customer satisfaction, including participation in the Telecom 24 hour on-call rotation.
• Perform site surveys, verify material receipt, schedule crews, verify project documentation.
• Coordinate, provide, and/or assist with the technical support of Entergy owned PBX, Microwave Radio (digital and analog), 800Mhz SmartZone System, Fiber Optic Transport, Digital Multiplex, and ancillary equipment; requisition materials and test equipment needed to provide system support; recommend technical training needed to provide system support.
• Spend 30% of time performing hands on tool work, supporting the installation and maintenance of Entergy's Telecommunications equipment. Establish the technical leadership to solve the most complex problems and most demanding projects.

MINIMUM REQUIREMENTS:

Minimum experience required of the position
A minimum of four years of experience in providing PBX system support.
Experience in supporting one or more of the following PBX systems is preferred: Nortel Meridian 1; Nortel Communications Server 1000; Rolm 9006 Mod 80.
Experience in provisioning and testing DS-3 and DS-1 circuits.
Experience in supporting Motorola 800 MHz trunked two-way radio systems, fiber optic transmission systems, and microwave radio systems is preferred. Experience in leading Telecom support activities.

Minimum knowledge, skills and abilities required of the position
Formal training in PBX system support is required. Training on one or more of the following systems is preferred: Nortel Meridian 1; Nortel Succession; Nortel Communications Server 1000; Rolm 9006 Mod 80 Cisco Communications. Formal training in fiber transport system support is required. Training on one or more of the following systems is preferred: Alcatel 1648; Nortel Optera 3400/3500; Adtran 6100. Formal training in Motorola trunked two-way radio system support is desired. Formal training in Alcatel digital microwave radio system support is desired. Formal training in digital multiplex system support is desired. Applicant must possess good customer service skills and have the ability to interface with customers and supervision using good communications skills, both verbal and written. Applicant must present a professional appearance; possess attention to detail, and a strong work ethic.

Any certificates, licenses, etc. required for the position
Be able to maintain a valid Driver's License, CCA/PEL access card or other applicable required license, background check, or ID.

Primary Location: Texas-Beaumont Texas : Beaumont 
Job Function: Professional
FLSA Status: Professional with Paid Overtim 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 117497
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.