Job Title: Operations Coordinator, Lead

Work Place Flexibility: Onsite 

Legal Entity: Entergy Texas, Inc.-GTX 

This position is responsible for directing, scheduling, training, and developing Distribution Control Center Operators to ensure the safe, reliable, and customer-focused operation of the electric distribution system. The role entails providing leadership in daily operations, emergency response, and continuous improvement initiatives, while fostering a culture of safety, accountability, and operational excellence. Additionally, the responsibilities include planning, scheduling, drafting, and executing orders for both planned and unplanned outages, as well as substituting for operators or the Supervisor at the discretion of Doc Leadership

Job Duties/Responsibilities                                                                                                              

• Direct and monitor daily activities of distribution operators to ensure safe and efficient system operations
• Ensure accurate and timely execution of switching operations and outage restoration using ADMS/OMS/DMS platforms.
• Review and validate outage data for accuracy and completeness.
• Provide active support for Distribution Operations Center (DOC) functions by performing Operator or Supervisor duties as needed, particularly during peak demand periods, emergencies, or at the discretion of DOC Leadership.
• Design, deliver, and evaluate on-the-job and simulator-based training programs to enhance operator proficiency.
• Maintain training documentation and ensure compliance with internal standards and regulatory requirements.
• Mentor and coach operators to support career development and performance improvement.
• Provide day-to-day leadership and guidance to the operator team.                         
• Promote a culture of accountability, teamwork, and continuous improvement, and actively contribute to safety meetings and stand-downs by reinforcing these core values and principles.
• Champion a strong safety culture by enforcing safety protocols and Human Performance (HU) and engineering tools.
• Identify and mitigate operational hazards and ensure compliance with all applicable safety regulations.
• Lead or support storm and emergency restoration efforts within assigned and neighboring areas.
• Coordinate with internal teams and external stakeholders during critical events.

• Collaborate with engineering, field operations, and customer service teams to resolve issues and improve service reliability.

• Communicate effectively with internal and external stakeholders to support operational goals.
• Required to participate in the rotational on-call schedule as part of the DOC leadership team.   

Minimum knowledge, skills, and abilities required of the position

• Minimum of 7 years of professional work experience.
• Strong understanding of electric distribution systems and control center operations.
• Proficiency with ADMS, OMS, SCADA, and related technologies.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong decision-making and problem-solving abilities.
• Commitment to safety, customer service, and operational excellence.
• Demonstrated ability to lead and influence teams, drive process improvements, and foster a diverse and inclusive workplace.

Minimum education required of the position                                                                                      

High School Diploma or equivalent

Preferred: Experience in Distribution, Transmission, or Substation operations.                             

ANSI Required: N

Any certificates, licenses required: None                                                                             

Functional Knowledge: Microsoft Office, Safety Principles

Business Expertise     Electrical Systems, Control Center, Distribution Systems, Transmission Systems, Leadership      Entergy Our Expectations, Open to Change.

Problem Solving, Troubleshooting, Customer Focus (Internal and External)                                      

Interpersonal Skills    Entergy Our Expectations, Positive Attitude, Trust and Respect    

Working Conditions/Essential Functions/Physical Requirements

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties                                                                                                                                                    

Job may change over time in accordance with business needs

Primary Location: Texas-Beaumont Texas : Beaumont 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 122848
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.