Job Title: Operations Coordinator

Work Place Flexibility: Onsite 

Legal Entity: Entergy Texas, Inc.-GTX 

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Note: This is an onsite role and can be based out of our offices in Beaumont or The Woodlands, TX.  Relocation assistance is not available for this posting.

Job Summary/Purpose

The Operations Coordinator for Meter Services will supervise, coordinate, and assist in Meter Service activities. Personally model a strong commitment to safety and cultivate safe work practices with Entergy and contract meter services employees. Demonstrate Entergy’s employee and leadership practices in all activities. Be responsible for the daily oversight of Meter Services operations to ensure excellent quality of service is provided to both internal and external customers within the context of Entergy’s Mission and Vision. This position will interface with and support other work groups daily. This position requires frequent travel during the workday and occasional overnight travel, strong business computer application skills, ability to work independently as well as part of a team, ability to make good decisions in a timely manner in keeping with goals/objectives, ability to perform under pressure, successfully adapt to changing demands/requirements, ability to manage multiple activities/priorities, strong attention to detail and accuracy, solving complex operational and personnel problems, and effectively communicate with company personnel, contractors and external customers.

Job Duties/Responsibilities

• Cultivate and maintain a positive culture in the workgroup.
• Monitor/manage daily schedules, vacations, sick time, and assignment changes
• Monitor workload to determine necessity/validity of overtime
  Manage and adjust workload and resources throughout the day as needed
  Assist with next day assignment planning
• Respond to radio, phone, and system messages
• Communicate relevant information to employees in a timely manner.
• Research customer claims/complaints via SAP, communication with employees, contractors, and customers; follow-up as necessary and insuring claims/complaints are closed on time.
• Address issues and concerns from other departments
• Be available for calls from Meter Service personnel for assistance with account information, directions and/or location
• Assisting employees with Service Orders and manage commits by proper scheduling and routing of tickets
• Assist networks and state with storm and out of town storm duties
• Have thorough knowledge of Entergy’s Safe Work Rules
• Conduct field Safety Audits and observations
• Setup appointments for access to property for completion of service tickets
• Interface with customers when requested work cannot be completed on commit date
• Schedule/Trouble shoot and resolve vehicle, computer, tool issues
• Manage/monitor disconnect activity to ensure individual and team goals are achieved
• Make decisions with employees and Mobile Data Dispatchers to disconnect or not after research of accounts when required
• Manage, monitor, and follow-up on all after hour call outs to Meter Services personnel
• Communicate and effectively interact with other work groups.
• Conduct field safety audits and coaching cards. Travel overnight as required.
• Demonstrate a positive attitude.

MINIMUM REQUIREMENTS
Minimum education required of the position
High School Diploma or equivalent.

Minimum experience required of the position
Minimum 8 years of experience in related field.

Minimum knowledge, skills and abilities required of the position

• Strong knowledge of computers and related technology. Proficient with Microsoft 365/Microsoft Office.

• Strong communication and organizational skills.
• Ability to take and understand directives and complete tasks. Excellent leadership skills.
• Strong decision-making skills.
• Ability to manage multiple activities and changing priorities.
• Ability to work well under pressure.
• Self-motivated and dependable team player.
• Ability to recognize hazards in the workplace and can mitigate the hazards.
• Ability to maintain and care for Company equipment properly and safeguard assets.
• Ability to meet the public in a pleasant and tactful manner and understand the importance of delivering a high level of customer service.
• Desired:
  • Ability to recognize opportunities for process improvement and can enact change.
  • Ability to lead and participate in problem solving teams as required.  
  • Ability to recognize efficiency and performance opportunities and develop proposals to capitalize on opportunities.
  • Familiarity with Airsweb/Safety Management Software, ARCOS, PeopleSoft Time & Labor, PowerPoint SAP, Service Suite MA and WA.

Any certificates, licenses, etc. required for the position
None

Primary Location: Texas-Beaumont Texas : Beaumont || Texas : The Woodlands 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 119184
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

 Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and number of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.