**Position may be filled as an Accounting Clerk I or II with the final title being dependent upon the candidate’s qualifications and experience.**

JOB SUMMARY/PURPOSE
This position is responsible for supporting the daily operations to address any customer account maintenance and/or concerns and providing support services by processing utility payments timely and accurately. Individuals may be required to interact with various cross-functional groups to address customer related issues that impacts customer billing, billing delivery and credit & collection functions, as well as participates in process improvement initiatives.

JOB DUTIES/RESPONSIBILITIES

• Perform various activities required to post, modify and investiate customer payments
• Conducts account analysis and assistance on resolving technical or customer related payment issues
• Prioritizes and executes daily required processes, with high levels of accuracy and attention to detail
• Identifies trends and reports issues to appropriate parties when there is data inconsistencies and irregularities
• Tracks, measures and reports out on daily operations and duties to supervisor and co-workers
• Participates in special projects as defined by management to support business processes
• Communicates with various departments to understand customer customer needs and reduce customer complaints
• Responds to customer inquiries concerning payment issues
• Assists with manually opening mailed in payments, as needed
• Provides administrative support, as needed
• Maintains departmental records in accordance with regulatory requirements

MINIMUM REQUIREMENTS

Minimum education required of the position

Accounting Clerk I: High School Diploma or equivalent work experience.

Accounting Clerk II: Associate’s Degree in a technical or business related field required or equivalent work experience.

Minimum experience required of the position

Accounting Clerk I: At least 0-2 years of work experience (such as: customer services, data entry, account management, etc.)

Accounting Clerk II: 2-5 years of experience. At least 2-5 years of work experience (such as: customer services, data entry, account management, etc.) with a degree; OR in lieu of degree, minimum 5-7 years of working experience.

Minimum knowledge, skills and abilities required of the position

• Proficiency of Microsoft Office: Word, Excel, and PowerPoint
• Ability to recognize trends, draw conclusions and provide recommendations based on data provided and/or extracted
• Understands key business drivers; uses this understanding to accomplish own work
• Strong verbal and written communication skills with ability to clearly communicates with team, customers, and others
• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment
• Impacts quality of own work and the work of others on the team; works within guidelines and policies
• Proactively and willingly recognizes the need to assist other co-workers to ensure completion of the team’s daily processes
• Ablilty to concisely reason based on inquiry, evidence, interpretations and implications
• Possesses a questioning mindset, can recognize gaps, and challenges the status quo
• Ability to continuously improve processes proactively; actively share knowledge within the group and across departments
• Takes personal responsibility for the quality, completeness and timeliness of work
• Proactively escalates a problem or situation when necessary, and abilitiy to propose potential solution(s)
• Listens to the customers (internal and external) and understands the importance of customers

Any certificates, licenses, etc. required for the position
None

Primary Location: Louisiana-Hammond
Job Function: Professional
FLSA Status: Nonexempt
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 102141
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and Pre-employment Testing:  of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, numberLogon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.