Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Job Summary/Purpose

The Supervisor, Revenue Assurance is responsible for overseeing the utilities efforts to safeguard and optimize revenue streams. This role leads a team of professionals responsible for identifying, analyzing, and mitigating revenue losses, ensuring billing accuracy, and enhancing the overall financial performance of the utility. This role will work with senior leadership to develop and implement revenue assurance strategies that align with Entergy’s broader objectives, utilizing data analytics and cross-functional collaboration to drive continuous improvement in revenue assurance processes.

Job Duties/Responsibilities

· Lead, mentor, and develop a team of Revenue Assurance professionals fostering a culture of accountability, collaboration, and continuous improvement.

· Set performance goals for team, monitor progress, and conduct regular performance reviews.

· Work closely with AMOC, Field Metering, billing, finance, and customer service teams to ensure revenue assurance initiatives have cross-functional support.

· Collaborate with legal and regulatory teams to ensure revenue assurance activities comply with regulations, relevant laws, and utility standards.

· Work with the AMOC and other advanced metering groups to stay current with meter technology.

· Identify areas of potential revenue leakage, such as meter inaccuracies, energy theft, and billing discrepancies, and develop targeted initiatives to address the issues.

· Interface with customers, corporate security, and law enforcement when required. Explain technical problems to customer and/or account representatives. Resolve Public Service Commission, City Counsel, and executive complaints.

· Responsible for compliance and adherence to regulatory rules and guidelines, SOX rules, and other company policies

· Develop and monitor key performance indicators (KPIs) to track performance and efficiency of revenue assurance processes.

· Ability to conduct root cause analysis on accounts to effectively reduce errors and improve processes.

· Resolve escalated customer complaints that require high level review; develop ongoing strategy and effectively communicate to impacted groups.

· Improve customer satisfaction efforts through proactive communication with customers and ensure revenue is not adversely impacted due to process failures or human error.

· Lead initiatives to automate, improve, and streamline revenue assurance processes/activities leveraging technology and advanced data analytics to reduce manual intervention and enhance accuracy.

· Collaborate with specialized enterprise teams such as the AI team and M2C Data and Analytics team to utilize advanced data analytics tools and techniques to detect patterns of revenue loss and monitor the effectiveness of the revenue protection measures.

MINIMUM REQUIREMENTS

Minimum education required of the position

Bachelor’s Degree in Computer Science, Management Information Systems, Engineering, Accounting, Economics or equivalent computer or business-related degree from an accredited college or university.

Master’s Degree desired.

Minimum experience required of the position

At least 10 years field experience required (operations, distribution, customer service and/or related experience).

Preferred 5+ years’ experience in operations management, with a focus on utility field operations, metering, or customer service.

Minimum knowledge, skills and abilities required of the position

· Requires broad and comprehensive understanding of different systems, theories, and practices.

· Strong ability to apply broad industry and commercial awareness to drive financial and operational performance.

· Demonstrated exceptional leadership ability.

· Excellent interpersonal skills; team player.

· Strong organizational skills with ability to lead multiple workgroups simultaneously.

· Knowledge of AMI and Smart Grid network management tools--specifically knowledge of Meter Data Management Software (MDMS) Energy IP, AMI Head-end System (HES) UIQ, SAP-CCS, Maximo, MV-90, ESRI ArcGIS, etc. preferred.

· Strong knowledge of utility and metering concepts.

· Knowledge of IT networks, utility business process, customer operations, policies, procedures, standards, tools, technology, and systems environment.

· Experience leading cross-functional teams to service internal customers.

· Ability to resolve issues by leveraging resources throughout the organization.

· Knowledge of IT Service Management practices and ITIL preferred.

· Outstanding written and verbal skills including the ability to clearly communicate and express self well in groups and one on one conversations.

· The ability to communicate technical subject matter to less technical stakeholders.

· The ability to influence others with or without direct authority.

· Strong problem-solving capability including strong critical thinking and questioning attitude skills.

· Understanding of Change Management and Configuration Management principles and the ability to apply those principles to technology implementation.

· Skills necessary to manage projects on schedule, within scope, and within financial targets and report progress.

· Intermediate to advanced proficiency in analytical tools including Microsoft Office applications such as Word, Excel, PowerPoint, and Project.

· Understanding and the ability to work with Smart Grid, Distribution Automation, Automated Metering, and/or GPS based technologies.

Any certificates, licenses, etc. required for the position

None

#LI-AH1

Primary Location: Louisiana-Hammond Louisiana : Hammond 
Job Function: All Other Jobs
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 121359
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.