Job Title: IT Service Delivery Manager

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

***This is a hybrid role, reporting to the office at least two days a week and can be based out of Jackosn, MS, New Orleans, LA, or The Woodlands, TX.   Those outside the area will need to relocate for this role, relocation assistance is not available for this posting***

JOB SUMMARY/PURPOSE

As the leader IT Service Delivery, this position will have responsibly for application support and development of the Utility Operations applications as used by the Transmission, Distribution, and Incident Response functions of Entergy. The position will work with other Service Delivery Managers and Utility leadership to enhance and support Entergy’s GIS, and systems responsible for storm preparation and response. This role will lead a variety of different team engagements including outsourced, managed services, co-sourced, and SaaS.

JOB DUTIES/RESPONSIBILITIES

• Lead support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services.
• Maintain processes for diagnostic and other tools to maintain, troubleshoot and restore service or data to systems; participate in triage bridge lines and work in critical production issues during off work hours.
• Evaluate service level agreement criteria and identifies gaps in current technology process.
• Lead and coordinate the team in migrations from development to production, upgrades, installations and/or configurations.
• Analyze performance trends and recommends process improvements; understands quality, security and compliance requirements for supported areas and reviews changes for risk to production systems; participates in testing and updating the business continuation plan.
• Create and manage the periodic on-call rotation schedule for the support team.
• Ensure compliance with all project deployment methodologies, internal standards, and operational guidelines to enable the applications team to support and maintain all solutions per stated service level agreements.
• Ensure effective communication to IT and Utility leadership in support of a critical customer system.
• Manage contracts, budgets, projects, policies, and resources.

MINIMUM REQUIREMENTS

Minimum Education Needed

Bachelor’s degree or equivalent experience

Minimum Experience Needed

• 7+ years of managing application development and/or operational processes.
• 5+ years of application production support experience

DESIRED REQUIREMENTS

• 5+ years of Power Utility Operations Experience.  Focus on GIS, Damage Prediction/Assessment, Vegetation Management, and/or Network Modeling
• 5+ years of working within or with a Utility or equivalent industry.
• 5+ years of managing co-sourced teams, both onshore and offshore.
• Code development concepts and experience with Java, Python/Jython, Oracle SQL, shell scripting, Webservices, Power BI, and/or SharePoint experience.
• Database concepts including stored procedures development, SQL, Oracle, Linux, analytical, communications, and /or relational database experience.
• Agile, DevOps, and/or continuous improvement deployment experience

Any certificates, licenses, etc. required for the position:

None

#LI-NW1

#LI-HYBRID

Primary Location: Mississippi-Jackson Mississippi : Jackson || Louisiana : New Orleans || Texas : The Woodlands 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 116541
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.