IT Specialist I, II, or Sr (Distribution Intelligent Electronic Devices)

Date: Nov 21, 2022

Location: Jackson, Mississippi, United States

Company: Entergy

Posting End Date:  

Work Place Flexibility: Hybrid 

 

***The preferred location for this position is Jackson, MS. Other locations within Entergy’s service territory may be considered – LA, TX, MS, and AR***

 

***This position will be filled as an IT Specialist I, II, or Sr depending on the qualifications and experience of the candidate***               

 

JOB SUMMARY/PURPOSE

This role provides support and expertise for real-time systems operated by the business unit. The primary responsibility of this role is to ensure the availability of the Intelligent Electronic Device Management System (IEDMS) and the associated databases.  The IEDMS system provides remote access and password management to Distribution Intelligent Electronic Devices (IEDs) which accumulate telemetry information for the energy management real-time system.  This includes working with the appropriate business units to resolve network communication issues from Distribution IEDs back to specific real-time systems.

 

JOB DUTIES/RESPONSIBILITIES

  • Provide technical support for the Intelligent Electronic Device Management System (IEDMS) and database used for remote access management of Distribution Intelligent Electronic Devices (IEDs) connected to the Distribution infrastructure.
  • Perform and support password management of Distribution IEDs, including reclosers, line sensors, voltage regulators, cap bank controllers, network protectors, etc.
  • Troubleshooting IED configurations and assist the SCADA Teams during commissioning activities of Distribution IEDs.
  • Troubleshooting network communications from Distribution IEDs to real-time systems; including break / fix activities and interfacing with vendors.
  • Support the design, development and testing of new Distribution IED equipment, real-time applications, technologies, and enhancements.
  • Provide operational support, ensuring production systems and IEDs are online and available; this includes on-call support during non-business hours.
  • Participate and assist with audits, process improvements and corrective actions associated with the business units and customers supported by OT Substation Services.
  • Effectively collaborate with teammates in a virtual environment to provide project support, receive training, provide training, project collaboration, and continuous improvement.
  • Communicate technical information, concepts, and ideas verbally and in writing.
  • Develop and provide training to end users on assigned systems.
  • Provide support and services for issues received via Service NOW tickets.
  • Analyze user processes and requirements to identify potential improvements.
  • Define and adhere to company processes and procedures used to comply with industry standards.
  • Participate in the team’s 24x7 on-call rotation.

 

MINIMUM REQUIREMENTS
Minimum education required of the position.
Bachelor's Degree in Engineering Discipline (typically Electrical, Computer, Mechanical, and Industrial) preferred or equivalent work experience.


Minimum experience required of the position
IT Specialist I: 0-2 years of relevant technical experience

IT Specialist II: 2+ years of relevant technical experience

IT Specialist Sr: 4+ years of relevant technical experience

 

Experience not required but a plus:

  • Experience with the design, development, and/or testing of real-time systems is a plus
  • Experience with configuration and patch management processes is a plus
  • Proven track record of relevant technology delivery.
  • Proven track record of understanding business unit objectives and supporting their needs.
  • Experience with an IT ticketing system, e.g., Service NOW.

 

Minimum knowledge, skills and abilities required of the position

  • Ability to support real-time systems.
  • Knowledge of Distribution or Transmission Equipment.
  • Knowledge of Distribution or Transmission IED configurations.
  • Knowledge of IED communication protocols including DNP, 8979, SEL FM, etc.
  • Knowledge of access points, routers, firewall rules, network ports and services.
  • Knowledge of the OSI Model.
  • Knowledge of the operation of the electric power grid and/or generation systems.
  • Proficient with Microsoft Office 365 tools

 

#LI-Hybrid

 

Primary Location: Mississippi-Jackson Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands 
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 109731
Travel Percentage:Up to 25%

 

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.


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