Job Title: Performance and Transformation Catalyst

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, Inc.-ESI (OLD) 

This position can be filled in Louisiana, Texas, Arkansas, or Mississippi. Candidate must live within 1hr of an Entergy office location, or be willing to relocate.  (relocation package not offered)

Position Summary / Purpose

Internally classified as “Performance Transformation Catalyst,” this role will function as a subject matter expert in designing and implementing new or modified business process solutions using software solutions (e.g., Power BI, Power Apps, Microsoft Forms, etc.) to deliver a leaner and more efficient business while maintaining and improving service delivery.

 Job Duties / Responsibilities

• Designs and develops creative technical solutions to deliver a leaner, more efficient business while maintaining and improving service delivery
• Develop problem statements, define business objectives and develop problem-solving approaches for large-scale transformational and process improvement efforts and initiatives.
• Designs processes that enable end‐to‐end value delivery and optimize efficiency
• Develops performance indicators that drive performance transparency and continuous improvement
• Develops business cases for continuous improvement opportunities and present to senior management for approval
• Uses process improvement methodologies (e.g., LEAN, Six Sigma, Kaizen, etc.) and related skills to facilitate end-to-end process mapping sessions, perform gap analyses and drive teams to re-design processes to be more efficient, including the application of technology for further automation and the development of related performance management measures
• Work closely with others in the organization to develop problem solving skills and to learn and understand CI methodologies, tools and processes.
• Develop quantitative analyses, ad-hoc reports and models to measure performance of the improvement throughout its life cycle. 
• Provide regular status updates to stakeholder and escalate issues as necessary.

Minimum Requirements: 

Education Required:

• Bachelor's Degree in a technical or business-related field or equivalent work experience

Experience Required:

• Performance Transformation Catalyst Senior: 6+ years of related experience.
• Performance Transformation Catalyst Senior Lead: 8+ years of related experience. 
• Performance Transformation Catalyst Senior Staff:  10+ years of related experience.

Skills/Behaviors Required:

• Advanced proficiency in Microsoft Office Apps, especially Power BI, Power Apps, Forms and SharePoint.
• Customer-focused mindset and strong interpersonal skills; ability to effectively interact, communicate and work with diverse groups of people to build strong relationships and influence successful outcomes.
• Strong knowledge of how to leverage performance metrics to identify continuous improvement opportunities and measure business results.
• Ability to deal with and think through ambiguity, complex issues, competing priorities and make thoughtful recommendations. 
• Understands how to choose the right problem-solving methods and tools for the problem at hand
• Self-starter who is able to work independently, manages time effectively and takes ownership of results. 
• Ability to use statistical analysis techniques & tools (e.g., Minitab or other). 
• The ability to coach and mentor others is desired.

#LI-HR1

Job Function: Professional
MRV Minimum Salary: $104,000.00 
MRV Maximum Salary: $156,000.00 
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 119349
Hiring Manager: Jason Louis Hennen
Recruiter: Helen Leal Rivera
Travel Percentage:25% to 50%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and number of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Our expectations are the five employee and leader behaviors we believe are essential for positive stakeholder outcomes.

Our expectations:

1. Make our customers more successful
2. Innovate and continuously improve
3. Collaborate and share knowledge
4. Be accountable for results
5. Recognize and reward outcomes