Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

***This is a hybrid position and can be based out of Jackson, MS, Little Rock, AR, New Orleans, LA or The Woodlands, Tx. Relocation assistance and sponsorship is not provided. The official job title for this position is IT Consultant - Sr. ***

JOB SUMMARY/PURPOSE

This position provides IT Consultant services to Power Delivery, Power Generation, LBA, SPO, external partner agencies, and many internal IT groups.  This position provides lead support for the EMS, GMS, GPM, and GDM (Entergy Management System, Generation Management System, Gas Production Management System, and Gas Distribution Management System).  Candidates must have a thorough knowledge of the Power Generation SCADA equipment or similar expertise with similar SCADA equipment.  The candidate must be comfortable being a liaison between Entergy and partner agencies to help ensure accurate telemetry for system tie boundaries.  This role requires the ability to recognize telemetry issues in the SCADA systems, trace the issue to equipment (Entergy or external), and then notify appropriate personnel with a specific problem description and recommended remedy.

The candidate will also provide support for SCADA commissioning of new field device installations that affect the SCADA systems.

JOB DUTIES/RESPONSIBILITIES

• Provide operational support, ensuring production systems and devices are online and available; this includes non-business hours on-call support and requires participating the team’s on-call rotation
• Support weekly SCADA System Database Updates and Site Transfers for the EMS, GMS, GPM, and GDM SCADA systems
• Provide customer support and services for problems reported via service tickets.  Primary customers include personnel from the Entergy TCCs, DOCs, LBA, field relay, engineering departments, and partner agencies
• Troubleshoot communication to SCADA devices including break/fix activities and interfacing with partner agencies
• Support functionality and compliance requirements for team-owned assets at Entergy’s data centers
• Perform/support transmission field device hardware and checkouts.  This ensures that equipment is fully functional and safe before being energized.  This is fundamental to company safety and compliance initiatives.
• Perform and conduct new equipment testing including RTUs, relays, meters, line sensors, IEDs, etc.
• Develop and provide training to end users on assigned systems
• Train new contractors and employees on SCADA checkouts and on the field devices that are involved in the work being done
• Assists in the deployment of new equipment across the power generation fleet.  This includes physical SCADA equipment such as remote terminal units, IEDs, and interconnections to plant systems (namely distributed control systems and unit revenue metering).
• Analyze user processes and requirements to identify potential improvements
• Understand business needs and objectives, and then provide tailored solutions based on technical and compliance expertise
• Communicate technical information, concepts, and ideas verbally and in writing
• Effectively collaborate with teammates in a virtual environment to provide project support, receive training, provide training, collaborate on projects, and seek continuous improvement opportunities
• Define and adhere to company processes and procedures used to comply with numerous industry standards. 

MINIMUM REQUIREMENTS

Minimum education required of the position.

• Bachelor’s Degree in Engineering, Computer Science, or related technical degree

Minimum experience

• 8+ years working with SCADA assets within Operations Technology, Transmission, Distribution, or Generation facilities (other equivalent technical experience might be considered) 

Minimum knowledge, skills and abilities

• Knowledge of  NERC CIP and other electric-utility-applicable standards
• Knowledge of electric power and/or generation system operations
• Knowledge of protocols including DNP, 8979, SEL FM, and other legacy protocols
• Knowledge of RTU configuration software (e.g. Subnet Solutions SSNET, AcSELerator RTAC, GE Config Pro, DS Agile Studio)
• Knowledge of SCADA host front-end database

Desired knowledge, skills and abilities

• Knowledge of the design, development, and testing of real-time system applications and enhancements
• Knowledge of system hardening, patch management, and configuration management
• Knowledge of telecommunications from RTUs to SCADA host front-ends (e.g. 4-wire, T1, IP connections)

Any certificates, licenses, etc. required for the position

None

Work Conditions

Office environment with minimal physical requirements. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.  Exempt employees may not be paid overtime associated with such duties.

#LI-TR1

#LI-HYBRID

Primary Location: Mississippi-Jackson Mississippi : Jackson || Arkansas : Little Rock || Louisiana : New Orleans || Texas : The Woodlands 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 119246
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.