Job Title: VP, Reliability

Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

*This posiiton is domiciled in New Orleans, LA, however, Baton Rouge, LA may be considered for individuals willing to travel to New Orleans regularly.*

Job Summary/Purpose

This position is responsible for the safe and reliable operation of the Transmission and Distribution electrical systems including the statewide strategic direction and customer centric focus.

Job Duties/Responsibilities

• This position is responsible for the safe and reliable operation of the Transmission and Distribution electrical systems including the statewide strategic direction and customer centric focus
• Maintain a culture of inclusion, engagement, and respect across the organization in support of Entergy’s Diversity & Inclusion initiatives and Organizational Health
• Partner with Operating Company presidents on portfolio and operational excellence objective(s) that deliver on customer and reliability desired outcomes taking into consideration the risk model needed for success of the Power Delivery state organizations.
• Provide strategic and technical direction for transmission and distribution business leaders
• Establish, maintain, and develop a high-performance organization focused on delivering service in a manner that improves customer satisfaction, achieves strategic customer satisfaction goals as measured by net promoter score, commit dates (% met), and customer complaints (# and speed to resolve), support revenue growth & customer service through effective, timely engineering and construction of facilities to meet customer needs, and manage spending within approved targets for Capital and O&M while identifying efficiencies through continuous improvement efforts
• Direct operations processes, practices and procedures to ensure compliance in the areas of mandated training, compliance (NERC/SERC), corrective action program, change management and continuous improvement
• Incident commander during major events.  Prepare and execute response to outage events for localized and major events.
• Operate in a matrixed organization with project delivery, chief engineer and operations to accomplish enterprise objectives
• Liaison with senior internal leadership, community leaders, elected officials and major customers to accomplish strategic imperatives
• Implement actions to support a resilient Power Delivery electrical system
• Provide direction to ensure the reliable operation of the Bulk Electric System (“BES”) and for the effective and reliable service for all customers including industrial, wholesale and retail classes.
• Support regulatory, legal, and governmental actions that deliver value to key stakeholders
• Prepare and/or coordinate the preparation of function specific testimony as required for civil and regulatory actions, serving as a Company expert and/or witness when required
• Organize for the preparation of accurate spending forecasts in near- and longer-term budget periods supporting the Corporation's management of funds and projections of results
• Establish flexibility and contingencies which support responding to changing spending priorities

Minimum Requirements

Minimum education required of the position

• Bachelor's Degree in a technical or business-related field required or equivalent work experience.

Minimum experience required of the position

• 15 years professional experience and 10 years leadership experience.

Minimum knowledge, skills, and abilities required of the position

• Engaged leader with a documented legacy of strategic leadership with specific accomplishments in leading and influencing across organizations, implementing safety and reliability improvements, improving organizational health, transforming organizations and improving customer centricity.  
• Solid understanding of the transmission and distribution electrical systems with specific knowledge of applicable NERC standards and requirements that support the reliable operation of the BES.  
• Able to build, motivate and inspire effective teams and leverage team diversity.  
• Expert at managing conflict, providing clear direction, role clarity and developing employees.  
• Legacy of building productive relationships across the organization and with external parties.  
• Demonstrated ability to lead teams to effectively diagnose problems and implement corrective actions to drive continuous improvement.

Any certificates, licenses, etc. required of the position

• None

Other Attributes

Functional Knowledge

• Understands the regulatory and recovery process and can serve as a company witness in regulatory and other legal proceedings
• Understands Entergy’s processes, procedures, and programs
• Understands storm restoration process.
• Understands end to end processes affecting customer experience   
• Understands and follows expectations related to compliance and hiring practices.

Business Expertise

• Understands budgets and business planning processes and uses them effectively
• Knowledge and experience in labor relations and contract negotiations.
• Understand expectations related to the safety for all employees and contractors.

Problem Solving

• High levels of integrity and trust
• Manages organizational vision
• Manages conflict well
• Makes timely and effective decisions
• Able to build great teams across organizations
• Actively listens and communicates well
• Develops subordinates
• Establishes high standards-expectations. Demonstrates managerial courage
• Constructively challenges and improves performance
• Able to build productive relationships across a matrixed organization

Impact

• Enables their state jurisdiction to, in an effective and coordinated way, facilitate the prioritization of resources that best resolve stakeholder challenges and issues.  
• Influential leader of change and innovative solutions
• Ability to make decisions with a sense of urgency to deliver results
• Proven record of successful leadership delivering services and capabilities to internal and external customers, preferably in the utility or energy industry representing the brand of Entergy

Interpersonal Skills

• Extremely approachable.  Someone that is capable of discussing the jurisdiction energy needs in a calm way in a pressurized situation.  
• Has the ability to engage the organization to synergistically resolve issues and pull resources together.  
• Excellent oral and written communications skills.
• Ability to maintain composure under pressure.  

Primary Location: Louisiana-Jefferson Louisiana : Jefferson || Louisiana : Baton Rouge || Louisiana : New Orleans 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: Level I
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 123044
Travel Percentage:25% to 50%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.