Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

***This position may be filled as an Analyst I, II or III, depending on experience.***

Job Summary

The Analyst will gather, interpret, and use complex data to develop actionable steps that will improve processes and optimize results for improving our billing accuracy and timeliness. This role will also serve as a liaison to the Field Operations to provide education and job aids to improve data integrity of entries into the system related to manual meter reads, meter installs, etc.  This role will partner closely with Entergy’s billing departments on billing exceptions to understand root cause and make improvements to the processes upstream to avoid billing exceptions.

Job Responsibilities

• Gather, analyze, and interpret data for problem solving to minimize meter exceptions and provide sustainable results
• Submit reports to the relevant department heads and management
• Find patterns and trends in the analyzed data
• Help management and other teams draw business goals and needs
• Formulate procedural manuals for department
• Must be adept to learning multiple data sources to provide insightful analysis and reporting.
• Develop strong relationships across the operations
• Provide support to ensure data integrity of information into the MDMS system
• Create job aids and other tools to further educate the organization on how the systems function end to end and what is needed to maintain accuracy and timeliness of bills
• Develop reporting to allow for more real time understanding of the functioning of the meters

Minimum Requirements - Education

High School Diploma

Desired: Bachelor’s Degree

Minimum Requirements - Experience

Analyst I: 0-2 years of relevant experience

Analyst II: 2-4 years of relevant experience

Analyst III: 4-6 years of relevant experience

Minimum Requirements - Knowledge, skills, and abilities:

• Ability to manage multiple projects and operate in a rapidly changing work environment.
• Proficiency in Excel, CCS, Maximo, Click, MDMS
• Knowledge of AMI and Smart Grid network management tools. Specific knowledge of Meter Data Management Software (MDMS) preferred.
• Strong ability to apply broad industry and commercial awareness to drive financial and operational performance.
• Excellent interpersonal skills; team player.
• Ability to resolve issues by leveraging resources throughout the organization.
• Excellent project management, written and verbal communication skills.
• Excellent Critical thinking, problem-solving, and decision-making skills

#LI-AH1

Primary Location: Arkansas-Little Rock Arkansas : Little Rock || Louisiana : New Orleans 
Job Function: All Other Jobs
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 121407
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.