Analyst II-III

Date: Nov 21, 2022

Location: Little Rock, Arkansas, United States

Company: Entergy

Posting End Date:  

Work Place Flexibility: Hybrid 

 

**This position can be filled as an Analyst II-III depending on relevant experience. **

 

Job Summary/Purpose

Performs a wide variety of data analyses under general supervision of state customer service managers and executives.

 

Job Duties/Responsibilities

  • Responsible for trending customer satisfaction survey data and making recommendations on improving customer satisfaction score for the state.
  • Responsible for performing data analytics, handling, and resolving complex customer complaints including complaints sent to The Arkansas Public Service Commission (APSC) Entergy Executives, etc.
  • Utilize Power BI reporting tool to prepare reports for state management decision making.
  • Responsible for calculating and implementing franchise fee payments to cities and municipalities and providing variance explanations for state management.
  • Understand customer usage patterns and rate structures to assist customers with appropriate rate analysis.
  • Conducts complex business and financial analysis based on project scope and objectives.
  • Defines protocols and requirements for data quality control and ensures that all analysis and project work adheres to requirements.
  • Interacts with department management and leadership throughout the organization to identify issues that warrant future projects.
  • Stays abreast of regulatory or political changes that may impact Entergy policy decision making.
  • Responsible for Sarbanes Oxley, Franchise Payments, Annexations, CSM support, CS organization lead team participation, CS presentations and projects.
  • Responsible for Complaint and Work Order Reports, Rate Letter Program, ADHOC report requests, Customer Correspondence, Rate Analysis, CSS productivity reporting, Customer Experience reporting (Bellomy), Door hangers, and customer welcome packets (brochures).
  • Serves as the state’s customer service records, compliance, ethics, and myLearning coordinator.
  • Serves as the Arkansas Restoration Event Leader during active storms.  Responsible for state Customer Alert messaging, NOC messaging, and Proactive messaging.

 

 

Minimum Requirements

 

Minimum education required of the position

  • Bachelor's Degree in a technical or business-related field required or equivalent work experience.
  • Desired: Master's Degree.

 

Minimum experience required of the position

  • Analyst II: 2-4 years of professional experience.
  • Analyst III: 4-6 years of professional experience

 

Minimum knowledge, skills, and abilities required of the position

  • Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, PowerPoint, and Power BI.

 

#LI-DNP

 

Primary Location: Arkansas-Little Rock Arkansas : Little Rock 
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 109530
Travel Percentage:Up to 25%

 

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and number of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

 

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

 

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.


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