Job Title: Associate Analyst

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Note: This is a hybrid position, requiring 3 days of in office work per week and can be based out of Little Rock, AR (preferred), other locations within our service territory may be considered based on the selected qualifications and experience. Those candidates outside of the area will need to relocate for this opportunity. Relocation assistance is not offered for this posting. 

Job Summary/Purpose

This position is responsible for supporting Meter Services efforts to improve overall Meter/Customer Account Integrity and Net Promoter Score (NPS) in each jurisdiction.  It has the responsibility to improve day to day Meter Service operations and Meter to Cash activities through administrative and analytical support.

Job Duties/Responsibilities

• Work with Customers and internal employees to resolve various meter issues.
• Track measures and reports out on daily operations to supervisor.
• Manage daily reports to resolve:
  • Consecutive estimates
  • Orphaned meters
  • Non-Communicating Meters
  • Missed Commits
• Resolve billing/invoicing and accounts payable issues.
• Maintains departmental records in accordance with regulatory and Entergy requirements.
• Participates in special projects as defined by leadership.
• Assist with scheduling work and dispatching as required.
• Work with Work Management to ensure work schedules are maximized.
• Assist multiple state supervisors with managing payroll.

Minimum Requirements

Minimum Education:

Bachelor's Degree in a technical or business-related field required or equivalent work experience (Detailed below)

Minimum Experience:

• Associate Analyst I: Associate degree in a technical or business-related field and 0-2 years of work experience (such as: customer services, data entry, account management, etc.); OR in lieu of degree, minimum 2+ years of working experience
• Associate Analyst II: Associate degree in a technical or business-related field and 2+ years of work experience (such as: customer services, data entry, account management.); OR in lieu of degree, minimum 4+ years of working experience
• Associate Analyst Sr: Bachelor's Degree in a technical or business-related field required or equivalent work experience. Master's Degree preferred. 2-4 years professional experience

Preferred knowledge of the following systems/processes:

• Proficiency of Microsoft Office/Microsoft 365: Word, Excel, and PowerPoint
• Enterprise software systems
• Click Schedule/Work Management Software
• Epochfield/Mapping software
• asset management
• Microsoft Power BI/Business analytic programs
• Outage management systems
• IBM Maximo/Asset management systems 
• Maximo Invoicing/Invoice management software systems 
• Work Order Management systems 

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Primary Location: Arkansas-Little Rock Arkansas : Little Rock || Louisiana : Baton Rouge || Louisiana : Jefferson || Louisiana : Metairie || Louisiana : New Orleans || Mississippi : Jackson || Texas : Beaumont || Texas : Conroe || Texas : Woodlands 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 3
Req ID: 118814
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.