Posting End Date: 03/31/2023 

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

**This position may be domiciled in Little Rock, AR or New Orleans, LA**

Job Summary/Purpose

This position will provide multifaceted administrative support to department management and staff. Responsibilities typically include generating and processing invoices, managing the claims inbox, maintaining the department calendar, performing data-entry, attaching documents to claims electronically, etc.

Job Duties/Responsibilities

• Create PDR invoices, support the overall PDR billing process, and support the internet claim inbox for liability matters
• Scan and attach documents to claims electronically (Liability, Workers' Compensation or Public-Damage-Recovery)
• Administrative support such as managing calendar, handling payment of invoices, and vendor payments
• Schedule meetings
• Self-motivated and dependable team player
• Work with the Records Coordinator on records retention process
• Manage office supplies, reconcile corporate credit card
• Handle multiple assignments, work within deadlines, and maintain confidentiality of departmental issues
• Manage correspondence and routing documents and presentations given minimal direction  Prepare documents, spreadsheets, presentations, interoffice correspondence, and copies
• Participates in Safety training/reporting programs, on process improvement teams, on storm response teams and in acts of volunteerism
• Creates claim files in database, perform data-entry, process claim payments to vendors and claimants, properly credit money received through Accounts Receivable process
• Handles specific assignments and projects, such as maintaining DOT Vehicle Accident Log, tracking statistics/results on excel spreadsheets, coordinating department 'recycling' program, mailing Safety information to customers, distributing Claims instructional & contact packets of information to internal customers, presenting monthly status reports to management, etc.
• Other assigned duties as necessary within the scope and consideration of minimum job requirements

MINIMUM REQUIREMENTS                                                                                                                                                                                                 

Minimum education required of the position

Desired: Associates degree.

Minimum experience required of the position  

• 3+ years of customer service experience &, litigation paralegal/secretarial work or equivalent experience
• Property/ Casualty claims experience and a plus

Minimum knowledge, skills, and abilities required of the position                                                                                                                                                         

• Ability to prioritize work and understand when to bring issues to the attention of others through 'dotted-line' and formal reporting structures
• Advanced skills in Microsoft Office:  Word, Excel, and PowerPoint
• Ability to communicate with others at all levels throughout an organization
• Knowledge of Entergy Corporate applications (CCS and Maximo) a plus
• Ability to work quickly and accurately under deadlines/pressure
• Strong problem-solving skills, the ability to multi-task, and work productively as a member of the department
• Demonstrated research, writing, and editing skills as well as oral presentation skills and experience in management of complex data systems
• Maintain confidentiality of departmental issues
• Regular and reliable attendance
• Perform work outside of these duties, as needed, for storm, restoration, or other emergency events

Any certificates, licenses, etc. required of the position 

Desired: Claims, paralegal, administrative, secretarial, etc. certifications.

#LI-DNI

#LI-HYBRID

Primary Location: Arkansas-Little Rock Arkansas : Little Rock || Louisiana : New Orleans 
Job Function: All Other Jobs
FLSA Status: Nonexempt
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 110659
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.