Data Engineer I-SR (CCO)

Posting End Date:  

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

This posting will be used to fill multiple vacancies. These vacancies can be filled as a Data Engineer I – Data Engineer Sr. depending on related experience.

Little Rock, AR is the highly preferred location for this role. New Orleans, LA or various locations in TX may be considered. 

Job Summary/Purpose:

We are seeking a highly skilled Data Engineer to play a pivotal role in advancing the strategic direction of our customer service organization through data management. The successful candidate will be a motivated self-starter with deep expertise in sourcing, moving, transforming, cleaning, and storing data from a variety of sources, formats, and platforms. This role demands a hands-on approach in collecting, analyzing, and disseminating data originating across a variety of channels including live voice, IVR, web, mobile, SMS, email, and upcoming chat interfaces. The Data Engineer will be instrumental in preparing and distributing data for consumption by a team of analysts tasked with delivering actionable insights to drive informed business decisions.      

Job Duties/Responsibilities                       

Key Responsibilities:

1. Data Management:
   1. Design and maintain robust data processing architectures, ensuring seamless data collection, storage, and processing across all operational channels.
   2. Spearhead the management of analytical studies to tackle complex business issues, enhancing operational efficiency and informing strategic decisions.
   3. Implement best practices in data governance, quality, storage, and manipulation to unlock the full potential of company data.
   4. Enhance data integration and adaptability to accommodate new data streams, employing various tools and techniques for optimal data utilization.
2. Analytics & Visualization:
   1. Contribute to the analytics roadmap, transforming data usage for decision support and process optimization.
   2. Develop and deploy comprehensive metrics, analytics, and reports, utilizing advanced tools like Power BI, Python, and SQL.
   3. Synthesize complex datasets into user-friendly dashboards and reports, effectively communicating findings to both technical and non-technical stakeholders.
   4. Regularly evaluate data sources and methodologies to ensure utmost data integrity and discover significant patterns or insights.

Minimum Requirements                                                                                              

Minimum experience required of the position:

Data Engineer I:                                                               

• 0-1 years of professional experience with a bachelor’s degree; in lieu of a degree 4 years of experience in data engineering/data modeling is required
• At least 2 years in developing and utilizing tools that prepare, extract and manipulate (big) data to create connected datasets (data lake) that can be utilized for analytics purposes preferred.                                                                                                        

Data Engineer II:

• 2-4 years of professional experience with a bachelor’s degree in lieu of a degree 6 years of experience in data engineering/data modeling is required
• At least 4 years in developing and utilizing tools that prepare, extract and manipulate (big) data to create connected datasets (data lake) that can be utilized for analytics purposes preferred.                                                                                                         

Data Engineer SR:

• 4+ years of professional experience with a bachelor’s degree in lieu of a degree 8 years of experience in data engineering/data modeling is required
• 4+ years of experience in data validation or complex data intensive analysis that utilizes (big) data manipulation and processing techniques (SQL, MySQL, Hadoop, Spark etc) to ensure (connected) datasets are of high quality and therefore fit for analysis/reporting purposes.
• At least 4 years in developing and utilizing tools that prepare, extract and manipulate (big) data to create connected datasets (data lake) that can be utilized for analytics purposes preferred.    

Minimum knowledge, skills, and abilities required of the position

Technical Skills:

• Proficiency in data processing and analysis within customer service settings, ideally in utilities or a related industry.
• Advanced knowledge managing relational database management systems, specifically Microsoft SQL Server.
• Strong experience in developing ETL pipelines using Microsoft SQL Server Integration Services, Python, and familiarity with big data/cloud databases like Google BigQuery and Snowflake.
• Expertise in data visualization, particularly with Microsoft PowerBI; Tableau knowledge beneficial.

Professional Skills:

• Agile methodology understanding, with Jira experience a plus.
• Exceptional relationship-building and networking capabilities.

Leadership Skills:

• Foundational knowledge in change management and continuous improvement frameworks.
• Ability to simplify complex data and strategies, aligning departmental strategies with overarching organizational goals.

#LI-RM1

#LI-HYBRID

Primary Location: Arkansas-Little Rock Arkansas : Little Rock || Louisiana : New Orleans || Texas : Anahuac || Texas : Austin || Texas : Beaumont || Texas : Burkeville || Texas : Calvert || Texas : Cleveland || Texas : Conroe || Texas : Corpus Christi || Texas : Corrigan || Texas : Crystal Beach || Texas : Dayton || Texas : Groveton || Texas : Houston || Texas : Huntsville || Texas : Kountze || Texas : Madisonville || Texas : Marshall || Texas : Navasota || Texas : New Caney || Texas : Orange || Texas : Port Arthur || Texas : Port Neches || Texas : Silsbee || Texas : Somerville || Texas : Sour Lake || Texas : The Woodlands || Texas : Trinity || Texas : Vidor || Texas : Willis || Texas : Winnie || Texas : Woodlands || Texas : Woodville 
Job Function: Engineering
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 114449
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.