Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

JOB SUMMARY/PURPOSE

Responsible for the oversight of Distribution Operations Center (DOC) operator performance to ensure restoration and information service levels are achieving safety and service excellence. Oversee switching operations to ensure safe compliance for all operational areas. Target ZERO Switching errors/incidents. Ensure the DOC constantly obtains and provides outage information to the CSC and other customer contact personnel - including executive reporting.

JOB DUTIES/RESPONSIBILITIES

• Responsible for the direction and supervision of Distribution Operators in their Operations Center. Answers and coordinates inbound questions, from internal and external customers, regarding outage status. Promote and ensure safe work practices for all office employees and support our safety efforts via communication to our field employees. Ensure the utilization of Human Performance tools as appropriate.
• Oversees consistent plan for resource scheduling of DOC Operators to meet demand. Interface with Substation groups for effective operation of DOC and network support. Accountable for the proper preparation of switching orders that will isolate work areas without causing power outages, referring to drawings of power systems. Accountable for the review of proposed engineering jobs and planned switching procedures, in accordance with AOR requests.
• Ensure adherence to Entergy's Safety Policy by monitoring and enforcing safe work practices and establishing procedures to manage loss control risk. Effectively manage budget by monitoring, analyzing, and making sound financial decisions. Direct the work of others and provide ongoing performance feedback.

MINIMUM REQUIREMENTS
Minimum education required of the position

• Bachelor's degree in Engineering or related field, Technical degree, or equivalent work experience.

Minimum experience required of the position

• 2-year Technical Degree or equivalent work experience.
• 6 years of operations related experience (or 4 years of operations related experience with an engineering degree).
• Preferred: Previous Engineering, Power Delivery Grid or Distribution Line experience.

Minimum knowledge, skills and abilities required of the position

• Knowledge of core DOC systems -- SCADA, ESCA, STARS Outage, AIS Outage, ADMS, AORS. Knowledge of all Microsoft Office products, ADMSapplications and Outage Management process. Excellent computer skills and aptitude.

Any certificates, licenses, etc. required for the position
None

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Primary Location: Arkansas-Little Rock Arkansas : Little Rock 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 116959
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.