Job Title: Distribution Operator I, II, or Sr.

Work Place Flexibility: Onsite 

Legal Entity: Entergy Arkansas, LLC 

JOB SUMMARY/PURPOSE

Responsible for ensuring the safe and reliable operation of the electric distribution system, this role encompasses directing switching personnel, system configuration, and system monitoring. Effective communication with field crews, substation personnel, contractors, industrial accounts, transmission control centers, and management is essential, particularly when monitoring system conditions to anticipate and mitigate potential reliability issues. Distribution Operators undergo continual training to enhance their system knowledge and utilize simulations to practice new scenarios, broadening their expertise. They are tasked with responding to and restoring the electric distribution system to safe operating conditions before, during, and after major disturbances. This position relies heavily on extensive experience and judgment to plan and achieve objectives. 

JOB DUTIES/RESPONSIBILITIES

1.   Demonstrate comprehensive understanding of general operating instructions, the Entergy T&D Safety Manual, and the Switching, Tagging & Clearance policy.

2.  Utilize independent judgment to allocate and direct suitable personnel for incoming trouble work; prioritize outages to maximize the utilization of available resources.

3.  Identify and help resolve technical, operational, and organizational challenges.

4. Oversee the after-hours call-out process, accurately input outage data into the OMS, and furnish Entergy support personnel and customers with timely and precise restoration updates.

5.  Troubleshoot, diagnose, and initiate repairs of electrical distribution system issues, including providing troubleshooting support for field responders. Analyze and respond promptly in cases of system disturbances to restore the system to its normal configuration.

6.  Oversee Entergy’s switching, tagging, and clearance processes to ensure safety standards. Manage field personnel and/or control devices via SCADA. Develop, review, and approve planned switching procedures. Implement contingency switching plans to address customer outages within the distribution substation and line system. Coordinate and manage large switching projects involving substation and distribution line resources.

7.   Interacts with Operations Center personnel and maintains effective working relationships with other operations centers and service center staff. Demonstrates exemplary internal and/or external customer service in the process of restoring outages. Identifies and informs others when additional operations center or local office resources are required to manage outage response. Monitors and utilize all-weather tools and alerts affected personnel regarding potential severe conditions.

8.   Continuously monitor Distribution System parameters, including voltage, line flows, equipment loading, and alarm conditions, in real time, and implement appropriate corrective actions as necessary.

9.  Responsible for initiating and completing work orders, providing information in response to field inquiries, and updating the OMS for outage-related scenarios; answer and address calls on the emergency line.

10. Provide information to Data Maintenance Support personnel about updates, missing devices, incorrect predictions, and other issues in OMS.

11. Initiate and restore system emergencies, including load shedding (automatic or manual) and blackstart operations.

12.  Execute actions and assume accountability as necessary for areas involving Cyber Security Assets.

13.   Able to work a 24-hour rotating shift schedule, including nights and weekends.

MINIMUM REQUIREMENTS

Minimum education required of the position.

•   High School Diploma or GED with at least 4 years of relevant work experience in a technical field or related military experience.

•   A 2-year degree in a technical area, preferably electrical technology, electrical engineering technology, or similar, with at least 2 years of relevant work experience in a technical field or related military experience.

•   A 4-year degree in a technical area, preferably engineering or a related technical field.

Minimum experience required of the position.

Distribution Operator I:

Tier 0 – 2 Qualifications must be obtained within the first 12 months of employment.

*Failure to obtain the required qualifications within the specified time frame will result in termination of employment for this position.*

No prior work experience is required, depending on the level of education. This is an entry-level position with assignments and learning activities designed to develop operator skill sets for applied competencies and tasks.

Distribution Operator II:

Preferred: 18 months of experience as a Distribution Operator I or equivalent work experience and/or Tier 2 Qualification.

Qualifications: Capable of handling all day-to-day tasks as well as more complex operator tasks with minimal oversight. Expected to analyze available data, draw conclusions, and act accordingly to operate Entergy’s Distribution System.

Distribution Operator, Sr:

Preferred: 18 months of experience as a Distribution Operator II or equivalent work experience and/or Tier 3 Qualification.

Qualifications: Possesses substantial technical expertise in specialized areas regarding distribution operations. Capable of completing the most complex tasks with minimal to no oversight. Demonstrates strong customer service skills when completing tasks.

Note: In-family progression may occur before or after the minimum experience requirement based on performance and approval from the DOC Manager or higher authority.

Transferable Equivalent Experience:

• Relevant military experience, preferably in technical or electrical fields.

• Experience with relays, substations, and control centers.

• Background in power generation, transmission, or distribution operations.

• Proficiency in Electric Transmission or Distribution switching and engineering.

• Operational and technical knowledge of substation equipment and the ability to interpret one-line diagrams.

• Demonstrated understanding of power flow and power flow principles.

• Experience with SCADA/Control Systems.

• Familiarity with process operations or gas operations of flows and systems.

Minimum knowledge, skills and abilities required of the position.

Demonstrate and consistently practice Entergy Employee Practices and behaviors related to respect, open and trusting interactions, diversity and inclusion, accountability, safety, flexibility, leadership, and communication.

Exhibit proficient interpersonal and communication abilities essential for fostering relationships that cultivate an environment of mutual trust and respect.

Apply analytical and technical skills to understand, communicate, and resolve issues in a dynamic and changing work environment.

Proficient in managing multiple priorities, effectively prioritizing competing issues while recognizing relevant constraints and opportunities.

Ability to communicate effectively with personnel at all levels of the organization.

Proficiency in people management, which encompasses the ability to effectively coach individuals and hold them appropriately accountable.

Capability to make and execute well-considered operational decisions in both standard and emergency situations.

Possesses strong technical and operational expertise, with the ability to identify "off-normal" conditions according to industry standards.

Capable of working rotating shifts.

Capability to carry out the essential responsibilities of the position.

Demonstrate advanced proficiency in computer skills.

Openness to exploring alternative approaches and readiness to implement changes when necessary.

Any certificates, licenses, etc. required for the position.

None

OTHER ATTRIBUTES

Functional Knowledge           

Microsoft Office, Safety Principles

Business Expertise   

Electrical Systems, Control Center, Distribution Systems, Transmission Systems

Leadership     

Entergy Our Expectations, Courage, Open to Change

Problem Solving         

Troubleshooting

Impact             

Customer Focus (Internal and External)

Interpersonal Skills   Entergy Our Expectations, Positive Attitude, Trust and Respect

WORKING CONDITIONS

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Primary Location: Arkansas-Little Rock Arkansas : Little Rock 
Job Function: Professional
FLSA Status:  
Relocation Option:
Union description/code:  
Number of Openings: 1
Req ID: 122131
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.