Job Title: IT Specialist II

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

***This position is located in Little Rock, AR. Relocation assistance and sponsorship is not provided.***

Position Overview

We are seeking a skilled and detail-oriented Telecommunications Expense Management Specialist to join our team. This role requires knowledge of telecommunications services with a strong emphasis on asset and expense management. The Specialist will handle various tasks related to accounting, contracts, ordering services, project coordination, and technical administration. This individual will be responsible for managing the payment process for leased carrier circuits and other telecommunication services, resolving invoicing disputes, and generating reports.

Key Responsibilities

• Process payments for leased carrier circuits and telecommunication services (landline and wireless).
• Resolve issues related to small and large invoicing disputes and generate detailed reports.
• Verify invoiced amounts prior to payment.
• Coordinate the ordering of wireline and wireless services with providers.
• Obtain quotes, contracts, and chargeback information for various incurred costs such as toll free service at Customer Call Centers, wireline services, cellular, broadband devices, Machine to Machine, etc.
• Maintain an inventory of over 14,000 billable telecom service items billing over $8M annually.
• Process monthly invoices for leased circuits, phone lines, cell phones, MIFI, wireless end use devices/tablets, Machine-to-Machine wireless, Satellite, Utility, and Dark Fiber services.
• Work with Application support teams for Telecommunications Invoice Management System maintenance, updates, and automation.
• Issue new telco circuit and wireless orders and manage disconnects.
• Provide project support for new Wireline & Wireless services and the elimination of these services.
• Support and troubleshoot wireless services, testing new technologies.
• Review idle wireless devices charged and manage their billing.
• Provide field tech/engineering support for identifying and clarifying service outages.
• Consult business partners to recommend the best services for their needs and respond to their monthly billing requests.
• Work with organizational owners to review budgeting and O&M cost management.
• Provide emergency storm support for required wireless, satellite, and other services.
• Review monthly invoices for anomalies and file disputes with telco vendors.
• Analyze proposals for contract renewals with various telco vendors.
• Work with Entergy consultants for periodic billing audits and contract analysis.
• Analyze requests from Telecommunications Engineering for circuit types and costs for capital project proposals.
• Track O&M savings associated with capital project execution.
• Manage TSPs (Telecommunications Service Priority) for vital circuits.
• Process invoices for utilities associated with remote Entergy Telecommunications locations (microwave, fiber, and radio sites).
• Generate ad hoc reports as required.

Qualifications

• Knowledge of telecommunications services and offerings, with a focus on meeting business requirements and asset/expense management.
• Strong accounting, contract management, and project coordination skills.
• Experience in processing payments and resolving invoicing disputes.
• Ability to verify invoiced amounts and coordinate service orders effectively.
• Proficient in maintaining large telecom service inventories and managing associated costs.
• Strong analytical skills for cost management and contract analysis.
• Ability to provide emergency support and manage service outages.
• Experience in dealing with telco vendors and filing disputes.
• Strong consulting and communications skills to recommend the best services for

business partners.

• Ability to work well in teams and encourage teamwork.
• Strong situational leadership skills.
• Ability to work effectively in a matrixed environment.
• Must be able to build and maintain positive and productive relationships across the enterprise.

Minimum Education Requirements:

• Bachelor’s Degree in engineering, business, accounting, finance or relevant equivalent work experience

Minimum Experience Required:

• IT Specialist II: 2+ years of directly relevant experience.

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Primary Location: Arkansas-Little Rock Arkansas : Little Rock 
Job Function: Information Technology
FLSA Status: Exempt Ind 
Relocation Option:
Union description/code:  
Number of Openings: 1
Req ID: 121872
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.