Title:  Programming Analyst III or Sr.

Date:  Jun 10, 2021
Legal Entity:  Entergy Services, LLC

**This position may be filled in Little Rock, AR, New Orleans, LA, or Jackson, MS**

The official title of this position will be Analyst III or Sr. depending on the experience and qualifications of the candidate. 


This position is responsible for the daily management of operational and technical tasks, which require providing solutions that utilize programming/software skills to improve operational process and data management. Individuals are required to test functionality, troubleshoot issues and manage data reporting and analytics that touch a wide variety of data and programming databases associated with the timeliness and accuracy of customer billing, billing delivery, payment processing and credit & collections functions. A person in this role may be required to stand in for their manager and/or supervisor.



  • Plan, conduct and lead programming assignments and projects for various functional areas
  • Conduct complex business and data analysis based on the project scope and objectives and develop policy recommendations to management based on findings
  • Define protocols and requirements for data quality controls, and ensures that all analysis and programming work adheres to SOX controls/compliancy
  • Provide industry expertise and apply best practices to programming work based on experience
  • Interact with department management and leadership throughout the organization to identify issues that warrant future projects
  • Analyze complex operational data and information and provide reports, forecasting/trend analysis and recommendations to appropriate work groups.
  • Mentor junior analysts on various tasks, such as developing and testing functionality, troubleshooting issues and maintenance of programming databases, data management, and other related areas.
  • Stay abreast of regulatory or political changes that may impact Entergy policy decision making.
  • Approach work assignments with a continuous improvement mindset that will bring measurable improvements.  Able to identify and implement new ideas and solutions without prompting and with minimum guidance; able to drive positive results
  • Lead cross-functional teams (IT/Regulatory/Billing/Tax, etc) as needed to improve processes that support a long-term resolution, including but not limited to researching, reviewing, and analyzing effectiveness and efficiency of requirements by developing strategies to elevate processes



Minimum education and experience required of the position
Analyst III: At least 4-6+ years of relevant professional experience, with degree; OR in lieu of degree, minimum 6-8+ years of relevant professional experience
Analyst Sr: At least 6-8+ years of relevant professional experience, with degree; OR in lieu of degree, minimum 8-10+ years of relevant professional experience


Minimum knowledge, skills, and abilities required of the position

  • High degree of proficiency of Microsoft Office: Word, Excel, PowerPoint, Access and PowerBI
  • Advanced analytical skill set with proficiency in database programming using a diverse set of tools.
  • Strong verbal and written communication skills (must be able to communicate with all levels)
  • Exceptional presentation and reporting skills (suitable for use with executives, regulators, and key constituents outside of the Company)
  • Must be adept to learning Entergy's customer service/accounting systems including, but not limited to CCS, AMI or other system applications
  • Skilled at managing multiple projects and/or assignments with the ability to adequately assess and assign priorities ensuring that commitments and schedules are met.


Any certificates, licenses, etc., preferred for the position

Certification in SQL, Java, C++ and/or Visual Basic or related knowledge



Primary Location: Louisiana-New Orleans
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 102496
Travel Percentage:Up to 25%


An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.


Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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