Posting End Date:  

Work Place Flexibility: Onsite 

Legal Entity: Entergy Arkansas, LLC 

*This position will be filled as a Scheduler (Work Management) level I or Sr. depending on the candidates experience*

Job Summary/Purpose                            
Responsible for managing exceptions related to scheduling work orders generated by Click for both priority and non-priority short cycle work orders.
    
Job Duties/Responsibilities                                                

1. Manages the exceptions associated with the schedule that Click generates for priority and non-priority short cycle work orders. Works with supervisors to identify and address scheduling anomalies that may arise and ensure that work orders are prioritized and completed in a timely manner. Monitors radio, phone, CCS inbox, and Outlook inbox to support field personnel with completing work.
2. Dispatches work after the start of the day (after field employees have left the yard in the morning), using Click software, including adjusting crews as necessary after initial dispatching.
   Contacts customers as needed to resolve access issues. Makes customer contact to address and resolve customer issues and complaints. 
3. Identifies deficiencies in scheduling process, analyzing alternatives, and proactively recommending solutions to address schedule conflicts. Works with internal departments to ensure that customer feedback is appropriately addressed and incorporated into the overall service delivery process.
4. Assists with coordination and tracking of material and equipment deliveries. Determine if material and equipment deliveries will affect projects and/or maintenance tasks, and ensure adjustments are made as needed.
5. Interfaces with internal groups, including Project Management, Construction, Major Accounts, and Distribution Operations Center to coordinate resources. Adjusts schedules as necessary based on stakeholder feedback based on customer commits. Serves as a member of the Storm Response Team.

    
Minimum Requirements
                        
Minimum education required of the position.                        

•  High school diploma or equivalent.                               

Minimum experience required for the position.                               

•  0-4 years        

Minimum knowledge, skills, and abilities required for the position.

• Ability to manage multiple responsibilities and deliverables in a fast-paced environment.
• Ability to work with multiple levels of the organizational structure.
• Strong verbal and written communications skills.
• Excellent organizational and analytical skills.
• Experience/training in scheduling resources or maintenance and construction practices.

#LI-CH1

Primary Location: Arkansas-Little Rock Arkansas : Little Rock 
Job Function: Professional
FLSA Status: NA 
Relocation Option: No Relocation Offered
Union description/code: NA 
Number of Openings: 1
Req ID: 116890
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.