Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

*** The official job title for this role will be IT Consultant or IT Specialist Sr on the selected candidate’s qualifications and experience. ***

*** The preferred location for this role is Little Rock, AR or New Orleans, LA. Relocation assistance and sponsorship is not provided. ***

Position Summary

This position provides support and expertise on Entergy’s Telecommunications Transport Systems and Services. The primary responsibility of this role is to ensure the availability of applicable systems and services, and to support the planning, design, development, testing and implementation of new infrastructure, systems, and services.

Key Responsibilities

• Lead and assist Telecommunications initiatives.
• Provide Operational Support, ensuring production systems and devices are online and available.
• Resolve complex technical problems through experience and coordination of efforts with Entergy personnel, customers, and vendors.
• Recommend, plan, and execute implementation of new infrastructure and services, as well as modifications to existing infrastructure and services to improve operation or resolve problems.
• Management of multiple Fiber Optic Systems, including:  DWDM, CWDM, SONET, GigE, Ethernet over SONET services
• Responsible for developing Telecommunications Transport System processes to ensure best practices for configuration control, backup and recovery.
• Manage projects in terms of equipment, hardware/software, personnel, contractor and schedules.
• Interface with 3rd party providers of core bandwidth during operational events or to facilitate planned maintenance, including entering necessary change management documentation.
• Coordination of all local hardware provisioning and installation on the Telecommunications Transport Systems. 

Minimum education required of the position

Bachelor’s Degree in a technical discipline preferred or equivalent experience

Minimum experience required of the position

IT Specialist Sr: 4+ years of relevant technical experience

IT Consultant: 6+ years of relevant technical experience

Minimum knowledge, skills and abilities required of the position

• Demonstrate knowledge/experience in telecommunications theory and systems including hardware and software protocols.
• Strong understanding of multiplexing cross connect systems technology and practices.
• Understanding of fiber optic transmission implementations in a utility environment.
• In depth understanding of SONET principles including ring design and architectures, provisioning, and network management tools.
• Experience with at least one major supplier of SONET, DWDM, or IP routing equipment is required. This experience should include systems specification and knowledge of turn-up and test procedures.
• Ability to work and communicate well (verbal and written) with customer and project team members.
• Possess a strong customer service orientation and ability to support multiple task assignments.
• Ability to interface well with field technicians as demonstrated by previous experience.
• Ability to critically analyze an issue with other team members and determine the most reasonable and least impactful decision.

Technical Skills preferred, but not required

• Background in Network Topology to include MOTOROLA, SONET, DWDM, and IP routing equipment.
• Understanding of Fiber Optic Systems, including:  DWDM, CWDM, SONET, GigE, Ethernet over SONET services
• Understanding of packet switched networking, including: Ethernet, IP MPLS-TP, L2 VLAN
• Experience with Ciena family platform, JDSU, BTI, Nortel 3500, AVIAT Microwave Radios, DPS T/Mon, Motorola 800Mhz Two-way Radio System
• Experience with Network management services (SNMP , NTP, AAA)
• Experience with Microsoft SharePoint
• Experience with Service Now (SNOW) ticketing system
• Working knowledge of network architecture and design, including integrations with and support of legacy signals and protocols
• Network certifications a plus (e.g. CCNA, JNCIA, CTNS)
• Network Management System experience (e.g. SolarWinds, Broadcom, Nagios, etc) 

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Primary Location: Arkansas-Little Rock Arkansas : Little Rock || Louisiana : New Orleans 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 117388
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.