Job Title: Work Management Operations Analyst

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

***This is a hybrid, reporting to the office 3 days a week and can be filled our office locations in New Orleans, LA, Conroe, TX, Jackson, MS, or Little Rock, AR.  Those outside of the service territory will need to relocate.  Relocation assistance is not available for this posting***

JOB SUMMARY

As a part of the Process Assurance group, this role is responsible for supporting adoption of work management processes, standards, and systems to improve performance and productivity. Provide access to Maximo and Click applications,  and support the planning, scheduling, and dispatching of work through Compliance and Adherence to Work Management Operations.

JOB DUTIES/RESPONSIBILITIES

• Support assessment, development and implementation of processes and solutions that affect work management systems (currently the Planning, dispatching, and Scheduling of work)
• Support and deliver solutions to immediate access support needs
• Ensure Power Delivery compliance and adherence 
• Collaborate with IT Service Delivery on resolution of production issues and system defects
• Provide training and in field coaching for consistent and accurate utilization of work management systems and processes
• Build upon existing or establish new relationships and key partnerships within Power Delivery; educate client base on Work Management services
• Provide WM subject matter expertise and support the lifecycle of system changes including requirements gathering, user acceptance testing and validation  
• Provide input to work management change management and training
• Must be able to work effectively both independently and in a team environment
• Must be able to manage multiple projects simultaneously and operate in a highly visible and rapidly changing work environment
• Must be able to deliver Work Management training to all audience levels
• Must be able to build and maintain training materials
• Demonstrate advanced knowledge of work management systems  
• Demonstrate advanced knowledge of Microsoft 365: PowerPoint, Excel
• Experience in field operations in Distribution or Transmission is desired

MINIMUM REQUIREMENTS

Minimum education required of the position

• Bachelor's Degree in a technical, engineering, or business-related field required or equivalent work experience.
• Desired: Master's Degree.

Minimum experience required of the position

• Analyst II: 2+ years of professional experience.
• Analyst III: 4+ years of professional experience.
• Analyst Sr: 6+ years of professional experience.

Minimum knowledge, skills and abilities required of the position

Analytical and project management skill set with advanced knowledge of Microsoft Office: PowerPoint, Excel, Word.

Any certificates, licenses, etc. required of the position

None

Primary Location: Arkansas-Little Rock Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson || Texas : Conroe 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 120200
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

 Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and number of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.