Job Title: Mgr, System Protection Support

Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, Inc.-ESI (OLD) 

Job Summary/Purpose                                  

Provides oversight and management of engineering services provided by RFOS, which support the field organizations across the entire system. The activities include managing people, finances, and other resources needed to maintain customer relationships, employee growth, revenue growth, system reliability, and system improvements.

Job Duties/Responsibilities                                                         

1.Provides administrative, management and technical oversight of engineering development of settings. 

2.Manages group resources to achieve group maintenance goals, reliability and financial goals. Manages resources and budget activities to achieve strict compliance with Entergy's guidelines.

3.Provides operational support to Grids and Networks to improve customer satisfaction and reliability performance. Provides technical expertise to local jurisdictions on items.

4.Provides training and coaching for the work group to ensure all employees are familiar with Entergy's policies and procedures required to serve customers and comply with all applicable NERC compliance requirements. Drives adherence of other setting groups to NERC standards.

5.Manages support request, annual compliance tasks, and overall relay engineering 24/7 emergency response and support for all Grids and Networks across the system to support operations.

6.Serves in leadership role during emergency response and storm restoration efforts. Provides oversight of 24/7 engineering response to support operations.

7.Respond to relay-related regulatory compliance issues; Provide technical engineering expertise in developing responses to regulatory requests from FERC, NERC, SERC and other regulatory bodies.

8.Develop and provide processes and tools to improve cost, duration, and quality.

9.Collaborate with construction, commissioning and operations teams to ensure field-to-design alignment and successful system energization.

10.Participate in industry forums, serving as Entergy's Relay representative on national and industry committees.

Minimum Requirements                                                     

Minimum education required of the position                                               

Bachelor’s degree in engineering.

Minimum experience required of the position

• 5-8 years of experience with proven leadership capabilities or significant project management experience.

• Minimum of eight (8) years of progressively responsible experience in the utility industry with experience in various engineering disciplines.

• Minimum of two (2) years of supervisory or leadership experience preferred.

Minimum knowledge, skills, and abilities required of the position                                                         

• Extensive knowledge of relay design and settings practices, standards, procedures and processes.

• Thorough understanding of planning, project management, operations and/or construction.

• Experience in managing/executing capital and/or O&M projects.

• Strong organizational skills with ability to manage multi-projects simultaneously.

• Capable of moving frequently between multiple tasks, while prioritizing conflicting priorities.

• Ability to communicate effectively, both verbally and in writing, with superiors, colleagues and individuals

• inside and outside the Company. Sound analytical, problem solving and documentation skills.

• Excellent interpersonal skills; team player. Intermediate knowledge of Microsoft Office

• Word, Excel, Outlook and PowerPoint, budgets, financial procedures, and property accounting.

ANSI Required:     

Any certificates, licenses, etc. required of the position

Professional Engineering license preferred.

Other Attributes                                                                                      

Functional Knowledge

Requires conceptual and practical expertise in own discipline and basic knowledge of related disciplines.      

Business Expertise  Interprets internal/external business challenges and recommends best practices to improve products, processes, or services.

Problem Solving Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills  Explains difficult or sensitive information; works to build consensus.

Working Conditions/Essential Functions/Physical Requirements

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Other

Not all aspects of the job are covered by the description  may require other duties as assigned

Jobs may change overtime in accordance with business needs

Job description does not guarantee employment

Primary Location: - Louisiana : New Orleans || Mississippi : Jackson 
Job Function: Professional
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 121597
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.