Analyst, III or Sr

Posting End Date:  

Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

***This position may be filled as an Analyst III or Sr., depending on the qualifications and or the experience of the candidate.***

***This position will be located at the 1600 Perdido Street, New Orleans, LA office building.***  

JOB SUMMARY 

The Process Analyst will produce reports and develop/maintain processes related to advanced metering infrastructure (AMI) within the Advanced Metering Operations Center (AMOC). The position will work with business and IT stakeholders to ensure the overall viability of advanced metering operations—including energy-usage data delivery, remote meter operations, device configuration management, device connectivity and process automation. The AMOC process analyst will manage processes and controls crucial to AMI Operations and will catalogue metrics and key performance indicators.  The position will also support the AMOC’s responsibility for product ownership of the AMI solution—including the head-end system (HES) and the (MDMS). 

JOB DUTIES/RESPONSIBILITIES 

• Maintain the AMOC’s business processes and standard operating procedures; participate in workshops, critically examine processes for integrity and efficiency; ensure effective controls are in place; refine and create new processes and procedures as necessary 

• Act as business representative between the AMOC and IT stakeholders overseeing core enterprise systems. Participate in business process and technical workshops.  

• Develop and maintain business requirements for the IT needs of the AMOC----leveraging existing business processes created for advanced metering operations 

• Develop relevant operational reports to demonstrate trends in AMI processes and assist in the proactive identification and resolution of incidents; develop expertise in the AMOC’s processes and the processes of peer groups that interface with the AMOC 

• Participate in and coordinate user acceptance testing of AMI solution deliverables 

• Participate in process audit activities—performing tests to ensure the effectiveness of process, financial and access controls 

• Perform activities in support of the AMOC’s ownership of key enterprise systems—including the HES and MDMS; manage system access; manage inventory of IT system incidents, problems, enhancements and change coordination 

• Maintain the AMOC’s inventory of known process exceptions and business impacts 

• Track AMI data over pre-determined time frames to identify trends; conduct complex modeling, forecasting, and variance analysis to identify operational efficiencies 

• Examine AMI Operations labor needs; define metrics to track labor performance and productivity; advise the AMOC manager on long-term labor planning, based on measurable, quantitative data.  

• Provide operational incident response support after-hours—including evenings, weekends or holidays as required 

• Where applicable, adhere to standard Service Management (problem, incident, and knowledge management) processes 

MINIMUM EDUCATION REQUIRED FOR THE POSITION 

• Bachelor’s degree from an accredited four-year institution or equivalent related work experience required 

• BS in business, management information systems, computer science or engineering preferred 

• Masters degree preferred 

MINIMUM EXPERIENCE REQUIRED FOR THE POSTION 

• Analyst III: 4-6 years of professional experience
• Analyst Sr: At least 6 years of professional experience
• Preferred: 5 years’ experience in utility operations, IT operations, or project management

MINIMUMN KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED FOR THE POITION 

• Analytical skill set with advanced knowledge of Microsoft office: Word, Excel, PowerPoint 

Preferred: 

• Ability to introduce new solutions to existing business processes, adjust to changing priorities across the project portfolio, and work on demanding timelines—i.e. nights and weekends as issues arise or major changes are being implemented 

• Ability to work effectively with minimal oversight, willing to advocate for the best solution for the company even if it is not the easiest path; high interest in constructive feedback and mentoring for leadership development 

• Solid understanding of utility business processes, and technology. Understanding of existing Entergy meter-to-cash lifecycle and AMI operations is highly desirable.  

• Very strong communication skills—both written and verbal; able to clearly articulate complex ideas and influence others without the presence of a supervisor; able to work with a broad spectrum of company employees 

• Comfortable admitting gaps in knowledge; capable of identifying and engaging subject matter experts in various areas of the enterprise.  

• Experience developing operational reports and dashboards; proficiency in analytics and reporting tools—i.e. Power BI, Tableau, Spotfire, Cognos etc.—preferred 

• Experience with database tools—i.e. Access, SQL, etc. is preferred 

• Experience with Entergy’s Utility Operations systems like SAP-CCS, Itron Utility IQ, Siemens EnergyIP, IBM Maximo, GE ADMS, Salesforce Service Console and Entergy’s reporting tools is desirable 

• Basic understanding of Change, Configuration, and Risk Management principles and the ability to apply those principles is preferred. 

• Intermediate to advanced proficiency in Microsoft Office tools including Word, Excel, PowerPoint and SharePoint required. Proficiency in project scheduling tool such as Microsoft Project and or Primavera are desirable.  Experience with work management tools like Jira and Confluence is preferred. 

Any certificates, licenses, etc., required for the position
None

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Primary Location: Louisiana-New Orleans Louisiana : New Orleans 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 113413
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to navigate to EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and Pre-employment Testing:  of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, numberLogon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.