Analyst, Sr Staff - Continuous Improvement

Date: Jun 12, 2019

Location: New Orleans, LA, US

Company: Entergy

Job Summary/Purpose:

Seeking a driven, high-energy, highly experienced continuous improvement specialist to support Entergy Corporate Business Services (“CBS” which includes: IT, Supply Chain, Finance Operations, HR Operations, Customer Service Delivery, Real Estate/Facilities, Corporate Aviation and Business Services) in achieving operational excellence. Assist or lead in designing, modeling and implementing new or modified business process solutions to deliver a leaner and more efficient business while maintaining and improving service delivery.  Position will be responsible for driving continuous improvement in CBS by using data to identify opportunities for improvement, developing and presenting business case justifications for pursuing opportunities, and working with CBS personnel to leverage continuous improvement models, tools and templates to achieve measurable results, close performance gaps and create value.


Job Duties/Responsibilities:

  • Drive the development and implementation of overarching continuous improvement roadmap(s) and plans designed to deliver measurable results
  • Identify opportunities for continuous improvement based on performance measures, customer feedback, and services delivered vs. business needs
  • Develop business cases for continuous improvement opportunities and present to senior management for approval
  • Utilize process improvement methodologies (e.g., LEAN, Six Sigma, Kaizen, etc.) and related skills to facilitate end-to-end process mapping sessions, perform gap analyses and drive teams to re-design processes to be more efficient, including the application of technology for further automation and the development of related performance management measures
  • Develop designs and models to implement new or modified business processes and organizational structures to deliver a leaner, more efficient business while maintaining and improving service delivery
  • Provide regular status updates to senior management regarding the status of continuous improvement efforts and escalate issues to management, as necessary
  • Develop quantitative analyses, ad-hoc reports and models to measure performance of the improvement throughout its life cycle


Minimum education required of the position:

Bachelor’s Degree or equivalent experience required


Minimum experience required of the position:

  • 7+ years of experience with continuous improvement, including process optimization and project management
  • Shared services or corporate center of excellence experience
  • Lean and/or Six Sigma certification preferred
  • Experience with agile methodology, performance management, developing and tracking KPIs, preferred


Minimum knowledge, skills and abilities required of the position:

  • Effective oral and written communication, facilitation and presentation skills
  • Strong knowledge of how to leverage performance metrics to identify continuous improvement opportunities and measure business results
  • Able to use statistical analysis techniques & tools (e.g., Minitab or other)
  • Strategic thinking
  • Solid collaboration and relationship management skills
  • Excellent negotiation and influencing skills
  • Ability to deal with and think through ambiguity, complex issues, competing priorities and make thoughtful recommendations
  • Ability to work both independently and in team environments
  • Ability to work with limited oversight
  • Comfortable working across all levels of the organization


Primary Location: Louisiana-New Orleans
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 86939
Travel Percentage:Up to 25%


An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.



As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Nearest Major Market: New Orleans

Job Segment: Supply, Lean Six Sigma, Statistics, Real Estate, Relationship Manager, Operations, Management, Data, Sales, Customer Service