Title:  App Support Analyst I

Date:  Jan 11, 2022
Legal Entity:  Entergy Services, LLC

Posting End Date: 12/27/2021 


**Please note this position can be filled in The Woodlands, TX or Jackson, MS or Little Rock, AR or New Orleans, LA (preferred).** 


Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations.  Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power.  Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi, and Texas.  Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.


The company’s utility business provides electric retail and wholesale power to customers in four states through five utility operating companies:  Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc.  Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana.  Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.


The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future.  We are building the premier utility, a utility that delivers sustainable value to all its stakeholders – our customers, employees, communities, and owners – as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance.  We are focusing our sights on three key priorities – customer centricity, continuous improvement, and creating a culture of belonging for our employees.  Join us as we take the next step on our journey to building the premier utility.


Job Summary/Purpose 

The Automation Support Analyst provides technical support and administration of the Intelligent Automation portfolio to include Robotic Process Automation, Cognitive and Artificial Intelligence technologies. Interfaces across the enterprise, ensuring uninterrupted, successful schedule execution of automations in test and production environments at Enterprise scale. Provides support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services. 


Job Duties/Responsibilities 

  • Perform monitored runs in test and production environments to ensure that automations execute properly. 

  • Manage the schedule execution of automations in test and production environments at Enterprise scale. 

  • Ensure development, test, and production environments are online and report execution errors to developers for automation remediation/correction. 

  • Monitoring and reporting on automation executions. 

  • User Administration: provisioning of credentials, roles, licenses and virtual desktops 

  • Liaison with IT and business teams and provide technical expertise in support of program delivery. 

  • Facilitates security access requests in support of automation development. 

  • Submits support tickets to request access to the systems, software, network resources as needed in support of automation program 

  • Provides ongoing support and maintenance of automation environments. 

  • Provides support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services within the Entergy domain. 

  • Configure Automation Anywhere, both Control Room and Client at enterprise scale and ensuring disaster recovery capabilities for business continuity. 

  • Support Entergy Intelligent Automation Vision 

  • Interacts with automation vendor support resources. 

  • Analyzes performance trends and recommends process improvements. 

  • Understands quality, security and compliance requirements for supported areas and reviews changes for risk to production systems; participates in testing and updating the business continuation plan. 

  • Participate in triage bridge lines and work on critical production issues during off work hours. 

  • Must work periodic on-call rotation schedule. 


Minimum Requirements 

Minimum education required of the position: 

Bachelor's degree or equivalent work experience.  
Minimum experience required of the position: 

0-2 years of experience supporting Business IT Applications, Digital technologies, and Platform implementation. 
0-2 years of experience supporting intelligent automation technologies. 


1+ years of experience working with application Integration is a plus
1+ years of experience working knowledge of operational or integration support of business applications is a plus


Minimum knowledge, skills and abilities required of the position 

  • Strong troubleshooting skills, and an understanding technology integration in an enterprise software environment. 

  • Strong understanding of Enterprise Resource Planning (ERP) applications 

  • Working knowledge of different application architecture types and the integration requirements based on the architecture type 

  • Extensive working knowledge of Application and Software development lifecycle 

  • Ability to interpret Process Design documents and Technical Design documents in a Robotic Process Automation space. 

  • Complete understanding of various automation components and features available in Automation Anywhere. 

  • Strong understanding with software quality assurance procedures and processes 

  • Strong understanding of software design patterns 

  • Strong analytical skills and ability to improvise configuration / coding to new situations. 

  • Self-motivated, team player, action and results oriented. 

  • Well-organized with excellent communication and reporting skills. 

  • Ability to work closely with both technical and non-technical users. 

  • Microsoft PowerApps and Power Automate experience is a plus. 


Any certificates, licenses, etc. required for the position 


Primary Location: Louisiana-New Orleans
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 104792
Travel Percentage:Up to 25%


An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.



As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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