Job Title: Communications Specialist II or Sr.

Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

JOB SUMMARY/PURPOSE:
The communications specialist will be a member of the utility and customer communications team working collaboratively with colleagues in the communications organization and internal business partners across the company. This role will serve as a support function to the company’s customer organization and chief customer officer. Additionally, this role will help develop and execute communications plans for internal and external communications, as well as long-term, annual and campaign-specific communications that support the company’s vision, mission, brand and strategic objectives.

JOB DUTIES/RESPONSIBILITIES:

• Provides strategic counsel to communications organization and colleagues around best practices, reputation management, and PR planning and execution.
• Contributes to and executes a communications strategy designed to inform stakeholders and improve engagement.
• Monitors local, regional, and industry news about the corporation and topics important to the company and identifies emerging issues.
• Gathers department information, including collecting and analyzing key performance indicators (KPIs), to create reports that demonstrate the effectiveness of communications and areas for improvement.
• Assists in the development of internal and external messaging used in communications materials such as news releases, presentations, social media posts, talking points, web content, and elsewhere in support of the integrated customer organization.
• Engages proactively with communications colleagues and other employees to identify business needs and goals, then crafts communication plans and materials to address those needs and goals.
• Supports storm and crisis communications efforts.

MINIMUM REQUIREMENTS:

Minimum education required of the position

Bachelor's degree in Communications, Public Relations, Journalism or a related field or equivalent experience.

Communications Specialist II – 3-5+ years of experience

Sr. Communications Specialist – 5-7+ years of experience

Advertising, communications or marketing experience, especially working in a large matrixed organization or a regulated industry, are pluses. Building internal stakeholder relationships and campaign project management experience – from planning to executing, monitoring, and evaluation – to meet business objectives are also pluses.

Minimum knowledge, skills and abilities required of the position

• Strong writing, editing and communications planning skills, including AP style knowledge.
• Ability to use or learn an array of publishing software such as Office 365, social media platforms and web content management systems.

Any certificates, licenses, etc. required for the position: None

Other Attributes

Functional Knowledge 

• Positive communicator, creative thinker with strong writing skills.
• Knowledge of communication best practices and how they support organizational change.

Business Expertise

• Strong consulting skills, with a keen eye on industry trends and communications strategy.
• Ability to understand complex situations, make correlations, and have a broad understanding of business drivers.

Leadership

• Team-focused collaborator, with high degree of emotional intelligence.
• Driven and focused on achieving business objectives in an environment where diverse perspectives are welcomed.
• Ability to hold the organization and themselves accountable.

Problem Solving

• Ability to translate complex concepts into original, meaningful and impactful communications plans and messages.
• Ability to read landscapes and anticipate, identifying and mitigating communications risks.

Impact

• Ability to work independently and meet deadlines.
• Highly organized with exceptional attention to quality and detail.

Interpersonal Skills

• Collaborative style and strong work ethic
• Able to build relationships with key people in the field and across the organization
• Confidence to advocate (professionally but persistently) for more transparent, simple, concise communications in a complex, highly regulated business.

Primary Location: Louisiana-New Orleans Louisiana : New Orleans 
Job Function: All Other Jobs
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 121338
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

 Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and number of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.