Job Title: Database Operations Manager

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

The preferred location is New Orleans, LA but Jackson, MS, Little Rock, AR, and The Woodlands, TX may be considered. Relocation assistance is not provided.

Job Summary/Purpose

The official title of this position will be Mgr, IT - Service Delivery.

This position is for a Database Operations Manager.

The Database Administrator (DBA) team plays a critical role in ensuring the availability, performance, and security of our enterprise database systems.  The database operations manager is expected to lead a team of DBAs (both internal employees and contract resources) through daily operations and strategic initiatives.  Working closely with other teams in a multi-vendor, multi-shore environment, the database operations manager must help to foster cooperation between teams to solve complex problems and continuously improve customer experience.

Education, Experience, and/or Certification:

• Bachelor’s degree in Computer Science, Information Technology, or related field.  Advanced degree a plus.
• 5+ years of experience managing technology operations.
• Strong understanding of database fundamentals and operations (particularly Oracle and SQL Server).
• Demonstrated ability to lead a geographically distributed and diverse team.
• Experience with database security concepts and technologies, including role-based access controls, encryption, auditing, and threat/vulnerability management (TVM).
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Microsoft, Oracle, or AWS certifications are considered a plus.
• Experience managing technology operations in a cloud environment is a strong plus (particularly AWS).

Key Responsibilities

• This position will require occasional after-hours support and management of an on-call roster which includes both employees and contracted support resources.
• Support major events as part of the Incident Management process by providing strong leadership to support resources and clear communications to stakeholders.
• Ensure vulnerabilities throughout our database fleet are managed in accordance with established policies/procedures.
• Oversee all aspects of compliance efforts and ensure a strong control environment is maintained (e.g., SOX, security, regulatory compliance, etc.).
• Oversee all aspects of daily operations and ongoing project work (with the assistance of project and program managers).
• Maintain an accurate cost forecast and adhere to budget targets (includes software/hardware licensing/support, payroll/expense forecasting, outsourcer contract management, and project cost management).
• Stay abreast of emerging technologies and best practices in database operations in order to development and execute against a multi-year strategic roadmap.
• Cultivate an environment of cooperation and continuous improvement and maintain constructive working relationships with customers across the enterprise.
• Maintain strong business relationships with our strategic partners and service providers.
• Demonstrated ability to appropriately prioritize and manage workload in a remote environment.
• Demonstrated experience managing IT projects in an outsourced development environment.
• The following skills and technologies are considered a strong plus:
  • ServiceNow (Incident, Request, and Configuration Management)
  • Process automation
  • Continuous Improvement methodologies

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Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Arkansas : Little Rock || Mississippi : Jackson || Texas : The Woodlands 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 117854
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.