Job Title: IT Analyst II

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, Inc.-ESI (OLD) 

***This position may be filled in The Woodlands, TX; New Orleans, LA; Jackson, MS; or Little Rock, AR***

***The official title for this role in our system is ‘IT Operational Governance & Execution Analyst***

JOB SUMMARY/PURPOSE

The IT Operational Governance & Execution Analyst will represent the Operational Governance & Execution group within the IT department.  The Operational Governance & Execution team provides multiple services to the enterprise, including IT Configuration Management, Application Mapping, Change Management, Release Management, Vulnerability Management, among others. The Analyst will be part of the team that maintains the configuration management database (CMDB) which contains configuration item records (CIs) representing the devices, applications, and software that comprise our operational environment.

The role requires both tactical and strategic analysis and decision making. The individual performing this role must be able to evaluate multiple programs and processes both internal and external to the group to predict and plan for unexpected consequences and business needs.

The Individual in this role will need strong communication skills to work with individuals and teams both technical and business oriented. Additionally, the ability to understand processes end to end, and an understanding of agile will be required to be successful.

JOB DUTIES/RESPONSIBILITIES

• CMDB Stakeholder Support
  • Support CI owner groups, ensuring CI lifecycle management processes align with best practices.
  • Support and provide analysis for Configuration Item Owners performing including commissioning & decommissioning, data quality certifications, change management, vulnerability management.
  • Drive customer centricity by soliciting and responding to feedback to improve overall experience with CMDB.

• CMDB Discovery and Ingest
  • Support Discovery Lead in the development, deployment, maintenance, and troubleshooting of discovery patterns and pre/postscripts.
  • Provide analysis for non-ServiceNow Discovered CIs maintained by supporting tools like Scalable, Bigfix, etc.
  • Identify and remediate CIs brought into the CMDB using non-compliant methods.

• CMDB Health and Reporting
  • Implement data-driven policies to improve CMDB health.
  • Develop forms, dashboards and workflows that drive successful outcomes for CMDB stakeholders.
  • Use proactive data mining to identify and remediate process gaps.

MINIMUM REQUIREMENTS
Minimum education required of the position.
Bachelor's degree or equivalent work experience required.

Minimum experience required of the position.

2 years of relevant experience required

2+ years of experience with ServiceNow ITIL, CMDB, Service Catalogs, ITSM

Minimum knowledge, skills and abilities required of the position.

• The following skills and technologies are considered a strong plus:
• IT Change Management experience.
• ServiceNow Discovery experience.
• ServiceNow CMDB experience.
• Experience working with ITIL methodologies.
• Continuous Improvement methodologies or certifications

Any certificates, licenses, etc. required for the position.

None, but relevant ServiceNow certifications are a plus.

#LI-DG1

#LI-HYBRID 

Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Arkansas : Little Rock || Mississippi : Jackson || Texas : The Woodlands 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 122385
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.