Posting End Date:  

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

***The preferred location for this role is New Orleans, LA. Other locations within Entergy’s service territory may be considered*** 

JOB SUMMARY/PURPOSE

As a member of an agile development team, the Business Analyst will define, plan, track, and report on the progress of platform enhancements Entergy’s ServiceNow platform. The BA is reliable, capable of writing user stories, planning sprints and releases, and can lead all agile ceremonies. The track and communicate progress, and escalate to leadership as necessary. They use their familiarity with IT systems and the utilities business to lead conversations and gather requirements for their scrum team. They may also draw on user experience or quality assurance experience to build durable systems that delight their customers.

JOB DUTIES/RESPONSIBILITIES

• Has ownership and oversight of their user story backlog, for which they define, refine, plan, and prioritize with the help of the multi-disciplinary scrum team.
• Supports creating the overall roadmap and shapes demand for enterprise platform consumption by directly interfacing with end-users, stakeholders, and process owners and helping to document desired business outcomes, identifying solutions, and verifying that project deadlines and objectives are met.
• Lead all scrum ceremonies to achieve the desired outcome; use Agile/Scrum practices to facilitate the growth of a highly effective team.
• Maximizes value by identifying additional business outcomes the platform allows.
• Work as a part of a team of ServiceNow engineers, developers, QAs, and architects to deliver platform enhancements.
• Support Organizational Change Management and Continual Service Improvement initiatives

MINIMUM REQUIREMENTS
Minimum education and experience required of the position.
Bachelor’s degree in computer science or business related field and 3+ years of relevant experience is required, or in lieu of a degree 6+ years of relevant experience is required.

Minimum knowledge, skills and abilities required of the position

• Solid analytic and problem-solving skills with excellent written and verbal communication skills.
• Agile Scrum Master experience working with development teams.
• Ability to interface with team members at all levels, including business operations, technology, and management. Especially with regards to coaching, influencing, and gap analysis.
• Product backlog understanding, definition, and management.

Desired knowledge, skills, and abilities 

• 3+ Years working as a scrum master, business analyst, or similar for an enterprise platform. 
• Understanding of design thinking techniques including Persona's, Journey Maps, and Business Model Canvas 
• Hands-on experience in the software product development and tracking process and their related governance 

Any certificates, licenses, etc. required of the position

• Any ServiceNow, Certified Scrum Master, or ITIL certifications are a plus.

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Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Texas : Houston 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 121730
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position. It is required for “US citizenship or current Green Card holder” as we operate in a FedRAMP environment and it requires US citizenship for anyone having elevated privileges in the ServiceNow Platform.