IT Business Analyst (Utility Operations)

Date: Feb 25, 2023

Location: New Orleans, Louisiana, United States

Company: Entergy

Posting End Date: 02/05/2023 

Work Place Flexibility: Hybrid 


***This position will be filled as an IT Business Analyst, IT Business Analyst Sr or, IT Business Analyst Sr Staff depending on the candidate’s qualifications and experience***


***The preferred location is New Orleans, LA. Other locations within the service territory may be considered – LA, TX, MS, AR***


*** *This will be a hybrid remote role, with the expectations that the employee is able to report to the office on an as needed basis ***



The IT Business Analyst is responsible for aligning IT strategy with overall business strategy and Entergy strategic imperatives. This position has a primary focus on Entergy’s IT Utility Operations portfolio and assists in project prioritization and ensuring that projects align with the IT standards. Utility Operations includes applications and services focused on geographic information system (GIS) and meter-based solutions such as Siemens Meter Data Management System, Itron Head End/UtilityIQ, ESRI ArcGIS platform, and GE Smallworld. Utility Operations supports Entergy’s Meter to Cash and Outage to Restore value chains.


Position will serve as liaison between business units and IT technical teams, working with the business to understand future goals and objectives in order to develop strategic plans, transform them into investment proposals and facilitate budgetary schedule and cost estimation processes.  Responsible for execution of the requirements process to translate business needs into functional specifications, including the establishment of standards, use-cases, templates, and critical processes (i.e. requirements, change control, requirements traceability). Provide Operational Support to ensure customer incident/service requests are handled in a timely manner and there are no impacts to daily operations.



  • Engage business to review vision, goals, strategies, risk mitigation, and objectives to develop and maintain IT roadmaps for capital planning.


  • Serve as an expert in business needs and maintaining context for improving business and IT alignment.


  • Maintain awareness of business objectives, including critical business problems and business goals.


  • Keep abreast of industry trends and innovations in technology.


  • Work with the Service Delivery Managers and Business Unit leaders to maintain an understanding of business/client priorities and functional processes.


  • Provide Operational Support (through Incident Management, Service Request Oversight, Problem Management, Change Request/Enhancements, Compliance Support, and Application Environment Management) to achieve service excellence.


  • Create and maintain all work products related to the project management process (e.g., business case, use case, functional specification, solution design specifications, requirements traceability matrix, and financial models) to ensure they the work products are comprehensive for transition to the development teams for detailed design and the creation of test scripts.




IT Business Analyst:

  • 3+ years general IT directly relevant to the position
  • 1 to 3 years in the Energy Industry and IT Service Delivery

IT Business Analyst Sr Level:

  • 6+ years general IT experience directly relevant to the position
  • 3 + years in the Energy Industry and IT Service Delivery

IT Business Analyst Sr Staff Level:

  • 10+ years general IT experience directly relevant to the position
  • 5+ years in the Energy Industry and IT Service Delivery


 Minimum knowledge and/or skills required:

Software Development Life Cycle, Change Management, Project Management, Conflict Management, Vendor Management, Test Management including knowledge of HP ALM, Business Analysis, Experience with Microsoft Office products, Communication skills (written/verbal), Business case development, Stakeholder engagement, Requirements writing, Organizational skills, Operational/Problem Management



Bachelor’s degree in Computer Science or related field or experience equivalent



PMP (desired, not required)


CBAP (desired, not required)


IT Technical Certifications (as needed)


Business Process Modeling (training)





Primary Location: Louisiana-New Orleans
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 110298
Travel Percentage:Up to 25%


An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.



As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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