Title:  IT Business Analyst - Archer GRC Enterprise Application Owner

Date:  Dec 28, 2020
Legal Entity:  Entergy Services, LLC

*** This position may be filled in The Woodlands, TX or New Orleans, LA ***

*** The official title for this role will be IT Business Analyst, Sr Staff ***



Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations.  Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power.  Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi, and Texas.  Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.


The company’s utility business provides electric retail and wholesale power to customers in four states through five utility operating companies:  Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc.  Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana.  Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.


The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future.  We are building the premier utility, a utility that delivers sustainable value to all its stakeholders – our customers, employees, communities, and owners – as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance.  We are focusing our sights on three key priorities – customer centricity, continuous improvement, and creating a culture of belonging for our employees.  Join us as we take the next step on our journey to building the premier utility.



We are looking for an experienced leader to serve as the business-side Application Owner of our RSA Archer Governance Risk and Compliance tool (Archer). This role is intended to serve as the person responsible for the overall health of the Archer application.


The role will collaborate with IT and with business functions currently using the tool or planning to do so—providing technology solutions that align with overall program strategies. The role will lead the effort to develop roadmaps and projects that continuously take advantage of the capabilities of the tool to exploit it to its highest potential value for the company.

In addition, this owner will be responsible for establishing key foundational processes to maintain the overall application. These processes include security, testing, requirements gathering, release management, issue resolution, and prioritization of enhancements.


The successful candidate will gain valuable exposure to diverse Entergy functions through interactions with key personnel at all levels of the enterprise, including working directly with the Archer Steering Committee and with specified leads that support each Archer module.



  • Work with program owners and module leads to understand and implement business strategic programs; Interact with leadership throughout the organization to understand risk and compliance issues and how they can be addressed using the application
  • Provide GRC and industry expertise and apply best practices to project work based on experience
  • Establish standard processes and tools to gather system enhancement requirements
  • Conduct and review gap analysis between application and stated customer requirements and collaborate with internal application partners to estimate project impact
  • Provide configuration support for Archer when appropriate, and work with IT and the support vendor to ensure successful and timely implementation
  • Along with module leads, perform business application and functional analysis to understand and document data, workflow, and business process relationships required to satisfy business requirements; Recommend process improvements and innovative solutions
  • Serve as a key liaison with third parties, module leads and program owners
  • Monitor the progress of projects (milestones), enhancements and identified issues by using consistent tracking and status reporting; Be able to periodically report on the overall health of the Archer tool
  • Establish a robust set of consistent processes to be adhered to by all module leads in the areas of security, testing, release management, configuration management, documentation, etc., including user procedures and guidelines
  • Assist in the review, testing and implementation of all releases and/or new versions; Collaborate with program owners, module leads and 3rd party vendor to ensure a smooth transition
  • Establish the overall processes required to support Archer including, but not limited to working with vendors to research and resolve problems, unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements
  • Understand integration points and interfaces and manage any changes with IT
  • Write, maintain and support a variety of reports or queries utilizing appropriate reporting tools; Assist in development of standard reports for ongoing needs (reporting tools could be Archer or Microsoft BI)
  • Help maintain data integrity in systems by running queries and analyzing data to ensure strong internal controls
  • Train program owners and end users on new processes/functionality; This work may be in collaboration with change management or training resources
  • Maintain awareness of current trends in Archer technologies with a focus on continuous improvement; Examine trends via training, materials and techniques, classes, reading, CBTs or other mechanism; Participate in user group meetings/conferences
  • Work effectively as part of a team atmosphere



Minimum education required of the position

  • Bachelor’s degree in computer science, IT, or relevant STEM degree, or equivalent work experience


Minimum experience required of the position

  • At least 6+ years of professional experience
  • At least 3 years working with RSA Archer GRC tool

Preferred Experience:

  • Work in defining business and functional requirements for GRC
  • Strong project/product management experience through active participation in system-related projects


Minimum knowledge, skills, and abilities required of the position

  • Strong understanding of risk and compliance processes and data
  • Strong understanding of database design, tools, structure, functions and processes
  • Business Expertise—Ability to interpret internal and external business challenges and recommend best practices to improve GRC use or implementation
  • Knowledge of electric utility business preferred
  • Project management skills—Ability to work on multiple projects simultaneously
  • Strong interpersonal skills—Ability to work with a team and to develop, facilitate, and implement broad based projects, and negotiate pragmatic solutions
  • Communication skills—strong oral and written communication skills including ability to effectively convey complex technical concepts in understandable terms both in writing and verbally; deliver oral presentations/training to diverse groups
  • Intellectually curious
  • Emotionally intelligent—patient and self-aware, able to maintain balance amid opposition and change, multi-culturally aware and sensitive


Any certificates, licenses, etc., required for the position

  • Certified Business Analysis Professional (CBAP) preferred
  • Certified Associate in Project Management (CAPM) preferred
  • RSA Archer Advance Administration training and RSA Archer Certified Professional preferred



Primary Location: Louisiana-New Orleans
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 101067
Travel Percentage:Up to 25%


An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.



As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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