Job Title: IT Consultant I

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, Inc.-ESI (OLD) 

*This is a Hybrid position that may be filled in the Woodlands TX, New Orleans LA, Little Rock AR, or Jackson MS.*

*Job title will be IT Consultant I, dependent on work exprience*

POSITION PURPOSE:

This role provides support for corporate Transmission and Distribution applications.  The primary responsibility is support of application development, maintenance and day to day support of Entergy’s Power Delivery Applications.  These applications are a mix of Third Party applications and In House developed applications.  Custom applications support many business functions for the Power Delivery organization that support day to day operations and span many functions. Primary Support includes IPS Energy solutions, but can also include GIS Applications (IPS Energy Solutions, GE’s Smallworld, ESRI, EPOCH and others).  This role will be filled as an IT Consultant I.

Primary Duties & Areas of Responsibility:»

• Provide operations support, ensuring production systems and devices are online and available; this includes non-business hours on-call support.
• Serve as an expert in business needs and maintaining context for improving business and IT alignment.
• Maintain awareness of business objectives, including critical business problems and business goals.
• Keep abreast of industry trends and innovations in technology.
• Work with the Service Delivery Managers and Business Unit leaders to maintain an understanding of business/client priorities and functional processes.
• Provide Operational Support (through Incident Management, Service Request Oversight, Problem Management, Change Request/Enhancements, Compliance Support, and Application Environment Management) to achieve service excellence.
• Provide an interface with software vendors for discussion, consultation, problem solving and best upgrade practices on the 3rd party application systems.
• Participate in team 24 hour on-call rotation.
• Additional Duties
  • System patching
  • Data requests
  • Audit response
  • End User support
  • Technical writing

Experience:

• IT Consultant I: 0-2 years of work experience in IT application support
• Title is dependent on Experience and Skillset

• Desired experience for the position
  • Experience in software design lifecycle with emphasis on requirements gathering, testing, development, support, and troubleshooting.
  • Experience and strong skills in interfacing with management and the ability to communicate technical issues to non-technical senior managers.

Critical Knowledge, Skills, Abilities:

• Very good communication skills both written and verbal.
• Analytical thinking and problem-solving capabilities.
• Ability to support real-time systems in a fast-paced environment.
• Software Development Life Cycle, Change Management, Project Management, Conflict Management, Vendor Management, Test Management, Business Analysis
• Experience with Microsoft Office products (specifically MS Excel with pivot tables and charts)
• Stakeholder engagement, Organizational skills, Operational/Problem Management
• Ability to perform critical analyzes an issue with other team members and come to the most reasonable and least impactful direction.

Leadership Style/Characteristics:

• Highly motivated and ability to work with little direct supervision.
• Ability to implement process improvements where needed to streamline process workflow without being requested by business.
• Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)
• Good written and oral communication skills

Minimum Educational Background and Physical Requirements Required to perform Job:

• Bachelor’s Degree in Computer Information Systems, Computer Science, or related technical degree or Experience Equivalent

Primary Location: Louisiana-New Orleans Texas : Woodlands || Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 121239
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.