Title:  IT Consultant or IT Consultant, Sr - GIS (Smallworld / ESRI)

Date:  Jan 12, 2022
Legal Entity:  Entergy Services, LLC

Posting End Date: 01/26/2022 


***This role will be filled as an IT Consultant or IT Consultant, Sr depending on qualifiactions and experience of the candidate***

***The official title for this role will be IT Consultant/IT Consultant, Sr - Solution Operations (Appl Mgmt)***

***The preferred location is New Orleans, LA. Other locations within the service territory may be considered***


Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.


The company’s utility business provides electric retail and wholesale power to customers in four states through five utility operating companies: Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc. Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana. Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.


The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future. We are building the premier utility, a utility that delivers sustainable value to all its stakeholders – our customers, employees, communities and owners – as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance. We are focusing our sights on three key priorities — customer centricity, continuous improvement, and creating a culture of belonging for our employees. Join us as we take the next step on our journey to building the premier utility.


Job Summary/Purpose:

This position focuses on Application Management and is responsible for supporting leadership, providing operational support & maintenance and break/fix (Level 2) for a defined set of Entergy applications in the Utility Operations area supporting Electric and Gas Distribution Operations. This primary focus of this role will be to support Entergy’s GIS applications. This role is responsible to ensure this set of applications meets stated SLAs. This role will work closely with Entergy's external vendors and the relevant Development Centers Of Expertise (COE) to manage all issues related to the applications in the production environment. This roll will act as the liaison between the application end users, application product owner and IT support.


Job Duties/Responsibilities

  • Responsible for working with external vendors to ensure stable operations of assigned applications and the timely resolution of problems or incidents. Conduct root cause analysis of problems and facilitate the resolution of the underlying cause or development of appropriate work-around. Coordinate level 2 (break-fix) support for Entergy's applications via external vendor.
  • Oversight of vendor(s) in the implementation of new releases, upgrades, or enhancements. Ensure compliance with all project deployment methodologies, internal standards (e.g., Security, Enterprise Architecture (EA)), operational guidelines in support of IT's strategy and organizational objectives, and compliance with Entergy's stated disaster recovery processes. Develop, maintain, and test the Disaster Recovery Plan in coordination with Entergy Business Continuity Planning.
  • Monitor external vendor performance against stated SLAs and performance expectations. Active management and transparent reporting of application performance to IT leadership.
  • Maintain awareness of the IT roadmap for assigned application platform(s); expected upgrade cycle, end of life support, and operational risks for existing applications.
  • Manage portfolio of assigned applications, including configuration management and licenses. Ensure that existing portfolio conforms to Licensing, Security, and EA standards.
  • Execute the Release & Deployment Management processes. Coordinate with Program Managers and COE leads to ensure seamless transition into production environment. Responsible for risk management and roll-back plans in adherence to stated policies and procedures.


Minimum Requirements:

Minimum experience required of the position

IT Consultant: Bachelor's degree in a related field and 5+ years of experience working with production applications is required, OR in lieu of a Bachelor's degree 9+ years of experience working with production applications is required.

IT Consultant, Sr: Bachelor's degree in a related field and 7+ years of experience working with production applications is required, OR in lieu of a Bachelor's degree 11+ years of experience working with production applications is required.

Advanced degree is a plus.


Minimum knowledge, skills, and abilities required of the position

Knowledge and experience with Enterprise GIS systems including GE Smallworld and ESRI’s suite of applications. Experience managing within an application support and maintenance function in an outsourced environment. Ability to leverage and mentor others through technical team leadership. Strong analytical and problem-solving skills. Strong written and verbal communication skills.


Any certificates, licenses, etc. required of the position

Technology certifications are a plus




Primary Location: Louisiana-New Orleans
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 105227
Travel Percentage:Up to 25%


An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.



As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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